House of Travel - St Heliers

Darren from House of Travel St Heliers is an absolute saint of a man who helped us in our time of need. I can’t thank him enough for being the person we could trust to help arrange travel during a very stressful time.When I found out that my grandma was in critical condition in Japan, I reached out to a friend to see who could help us arrange travel for my mum to fly home immediately. Darren was recommended to us by our friend as being the best of the best, and this was absolutely the case.I reached out to Darren for assistance in navigating the complexities associated with arranging immediate international travel during Covid. Darren was able to immediately book flights for my mum, gave me all the information my mum needed to obtain clearance for entry into Japan and was on-call for us all hours of the night and weekend to answer multiple questions. When plans changed multiple times Darren remained patient throughout and always went the extra mile to help.I feel like I’m a relatively good judge of character and I believe Darren is a genuinely good person who wants to do the absolute best for his clients. He was able to take away so much of my workload during a very stressful time and I will always be thankful for him.Thanks again Darren!

My personal experience was terrible.A two weeks ago, I have spent just under $10,000 on air-fares with this branch. The moment transaction was over, Amanda McAllister from the agency stopped the communication and has never answered our calls and/or emails. We are a family of five, with three children and are placed to sit separately in a plane on long haul overseas flight. We were never advised that this may be the issue, or given the opportunity to upgrade or chose a different option. Amanda's focus was only to achieve a quick sale.Alex

We booked a trip back to the UK and Europe earlier this year. We were pretty anxious that everything would go well due to Covid rules and restrictions, but Darren made sure everything went smoothly and communicated with us the whole time. Very happy with the service provided!

Booked a trip to Mexico through this branch, I really wasn't impressed and I should have booked it all myself. No communication from them once the trip was paid and nothing from them on what we needed to know before our trip or forms. No tips or tricks on the location we were travelling to, really lack of basic customer service. No pre-warning of using a credit card and the fees that were incurred. Paid an extra $400 in credit card fees for absolute rubbish service. Pity there isn't an option for zero stars.

I can highly recommend House of Travel St Heliers. I have been using them for all my travel arrangements for the last 4 years and they offer great advice on routes, best deals, travel insurance and everything you need help with. Their service during Covid has been exceptional. Between cancelled tickets, refunds, rescheduling and help during the crisis, Darren was their for me, helping me every step of the way. Friendly, super helpful, professional and caring, he went out of his way to make sure that I was looked after in every possible way. Best travel agent ever!

Amazing service from House if Travel St Heliers. Darren is super helpful, knowledgeable and patient! We have booked with Darren a few times now and highly recommend for your travel needs.

Darren has gone out of his way in these very difficult times to help, we are living outside of NZ and have had to work through flights for family which were cancelled, and also our flights to get home.Not only has Darren provided fantastic advice and direction, he has been wonderful to deal with and gone beyond his job description for sure!I will be using Darren again for bookings and can highly recommend.

After taking our money, their agent Amanda McAllister has not returned any of our calls or emails. We are left to our own devices to find the way to travel to Asia. All we were provided was email with seating numbers.I feel this to be seriously poor customer service.We will never return to this agency for travel arrangements.

Needed to get back to N Ireland to see my mum after missing my Dads funeral earlier in the year. Darren was on the ball from the start, getting me several different flight routes and dates, which he held till I was very lucky to grab a spot in MIQ. Once booked, there were constant updates from him on the ever changing rules in Singapore and the UK and great advice on a company doing the less invasive saliva test for travelling. The trip was amazing, in great part, due to the help from House of travel and I wouldn't hesitate to use then again once we are released" from limbo and can begin to travel again properly. cheers HOT and bring it on!!!"

I always enjoyed using Darren. He always understands what I am looking for and goes above and beyond. I have also found added value in using Darren in these Covid times. He is able to cut through and do things in quick time when they need to be done (compared to me having to stay on hold for hours or have apps crash). Thanks as always Darren.