Kathmandu Newmarket

If there were 10 stars for rating. I would choose 10 out of 10. Super friendly staffs, especially the store manager. Incredibly friendly and helpful. She was so patient with me and my mom. Answered tones of questions from us. It was very very very pleasant shopping experience. Highlight of the day!

I purchased a thermal drink bottle for $35 (on sale) 2months prior at this branch. Even from the very beginning I had to close the lid a few times to ensure it doesn’t leak. Now it leaks no matter how many times I try to adjust the lid when closing.I tried to take it back for a replacement, but was told by the manager that It’s Kathmandu policy that if an item has been used, it cannot be returned even if the product is faulty!! How ridiculous is this, if I haven’t used the item how would I know that it’s faulty?! For an water bottle of this price range, should I not expect that it should last more than a few months??I’m usually very happy with the quality of Kathmandu products, but am extremely disappointed with how this event has turned out. I would not trust this company enough to purchase any future products…. (Imagine purchasing an expensive tent, after a few times of use you find out there’s a quality problem, and not being able to return it….). I will also be complaining to the Commerce commission regarding Kathmandu failing to comply to Consumers Guarantee Act.Update: After supplying video evidence of the leak and photo of the receipt to the ‘head office’ , I was offered a replacement bottle. I was told that the manager did not want to offer me a replacement or refund because apparently she ‘tested the drink bottle but didn't find any leaks’. How she managed to test the bottle when it was completely empty is beyond me…. I hope the company can start offering more training to their managers, to make sure they are fit for the role.

We had a great customer service experience at this store. Ammaron went above and beyond to make sure we had the perfect pair of hiking boots.

Felix that works in Newmarket was so patience and so helpful best of all nothing was too much for her

Super friendly customer services and attentive staff, especially Kyle and the store manager lady. Kudos to the team!

You can fill up your water here. Love that.

Very spacious store with big range of collection

The service of manager **** is amazing as she made right decision when it’s come to manager decision. Appreciated genuine care with your customer.

The shop is marvellous! I arrived there on Saturday morning asking for some assistance . I asked the cashier if there were any shop assistance. She said no . There were at least 15 people waiting for assistance to no avail. This is a huge shop without shopping assistants . The owners of Kathmandu need to be alarmed at the tardiness and attitude of the people running this shop

The thermal drink bottle we purchase here started leaking only 1 month after the purchase.When we took the faulty item back to the store for replacement, the store manager said that store policy is that it you used it, they can’t take it back. How ridiculous that they are saying if you used our faulty product, then it’s your fault and too bad. The manager here was not helpful at all and looking from other reviews, it’s not the first time. She made us feel very unpleasant and blamed us for their faulty product.I have never heard this ridiculous policy anywhere and will be taking this to the commerce commission as it definitely violate the consumers guarantee act. Please be very careful shopping at this store.