Smith & Smith Botany

I booked for my rear window replacement for 10 days. Every now and then, I received a reminder for my booking.A day before my booking, I received a text reminding me of my booking for the next. All of a sudden, I received a call telling me that they have to rebook my appointment.I already took a leave for that day, cancel all my appointments. And I need to fix my car for health and safety purposes.I immediately called other company, and they said they can fix my car the next day.

We received the confirmation of appointment three weeks ago, plus two reminders on last Friday and yesterday before the appointment of this morning. After we cancelled our customers appointments and took time to arrive there, the staff checked their workshop, then told us that the windshield was not delivered yet.Poor management and communication between internal departments.

These guys repaired a chip in my windscreen today, and this was the best service Ive received from any business in a very long time. Although being flat out busy they remained friendly, professional, efficient, 10/10. Hopefully i wont need them again but I would highly recommend.

Waited 2 weeks for appointment to replace my window, fair enough, the glass had to be ordered.I arrive for my appointment at 1pm and then got told my glass was sent to the wrong branch but they will try sort it out and give me a call.4pm comes and still no word from Smith &Smith so I start calling to find out what is going on.All I got is an apology and that they have informed the solutions team and a promise someone will contact me.10:30am the next day and still no one has contacted me.I took time off work and arranged for someone to take me home while they replace the glass so that's 2 people's time and money wasted.I eventually phoned my insurance company and asked them to arrange another supplier and just like that I have another appointment with another company for the next day.And still have not had a single phone call from Smith &Smith.Absolutely shocking service!

Very good customer care, thank you

I had a chip on the car that created a line/crack on the windscreen and I quickly booked through my insurance company and Smith and Smith Botany dealt with it quickly and service was professional and easy. Would recommend them!

I had a crack in my windshield and booked it in for replacement. When I went to pick the vehicle up I noticed that some of the plastic trim around the glass has not been secured with clips. When I opened the bonnet to further inspect, i found even more loose plastic. I asked them to resecure the trims, some of which were not even fixed to the vehicle, just sitting on it.When I got into the car it smelt damp and had fogged up windows and the seats were damp. Had obviously been left out in thaf days rain storm. When I got home I realised they had not put the VIN plate back in view under the glass...Totally slack service. Would not recommend.

Very easy to book online for insurance claim. Dropped car in the morning for a whole new Windscreen due to large crack and it was done in a few hours. When driving home I noticed the lights were always on when in auto mode. Took it back and the cause was the light/rain sensors had been damaged during the process (easy mistake in these modern cars with sensors in the windscreen/rear view mirror). No problems with the team tho! They ordered the new part from BMW and I came back a few days later and they sorted it out and cars back to normal. Great after care!!

-10/5Window got smashed late November. Booked it for replacement just before Christmas. Got told the day of booking, that they didn't have the glass because of the supplier". It was rebooked to mid January. Took the car in