Wellington Indoor Riding School

My daughter loves coming here for dressage and jumping lessons and pony club. I like how they encourage kids to participate in all aspects of looking after the horses, and give them the chance to compete and do pony club assessments even when they don't have a horse of their own.

My daughter enjoyed the day but for $135 she only got 10 mins riding all day from 9am to 4pm. Seemed expensive for what it was.

Quite upsetting actually, brung my ×2 young toddlers here for a pony ride. Online says $30 - but u got charged because it's now $35"

Hi it's highly recommendedHi i am searching horse rider job if you have any vacancy than tell me please i can do both work riding and groom i can manage stable managementMy number 918107268592

We went to look for at the horse riding school/course for our nephew who is 7 years old. We were asking for information about the price and details, and we didn’t get much out of it. She told us to just go check out on the website. Didn’t really feel welcome there unlike other pakeha family who were there as well. Not sure why.

Such a wonderful stables! Anna is a fantastic teacher who has helped bring back my riding confidence. All of the horses are gorgeous and well looked after. Fully recommended!

We have done a few lessons here. It was hard to get on hold with them to begin with, no response despite several emails and voice mail try to book time. Then for the first lesson, it was ten minutes late for a thirty minutes lesson, because the previous person was delayed and we had to wait for the same horse. Today, we were told our booking was changed to earlier when got there. They said they've rang, and ended up ringing the wrong number. We have booked this lesson two weeks in advance. It could be easily avoid if they've checked my contact form, or just drop me an email earlier rather than changing at the last minute. And they cannot just assume we agree to the new time without contacting us. We drove for over an hour return and very disappointed with the attitude - sorry we have tried to ring (at the last minute), nothing we can do.Very poor communication and poorly managed.

Don’t get me wrong, my daughter loves riding here and she loves her coach. She is doing well however, the customer services side of things cannot be more challenging. Communication is poor, no newsletters to explain about school holidays or updates to explain how things work. It took us three lessons to realise we need to arrive 10 min early, get ‘n hat / helmet and that her lessons are at the outside area and that we needed to meet the coach there. From the beginning I asked to be on a waiting list to move lessons to an alternative day. After several weeks I followed up and asked again if they can keep us mind if lessons open on a different day. Last night I realised, by accident, that alternative slots are offered on Facebook and the first person to respond, gets the slot. I emailed WIRS who said it is only individual lessons that is handled this way (not true as I pointed out a permanent slot 4 days earlier that we could have grabbed had we known), but that they are “happy to cancel” our lessons until I find a better slot on Facebook. So much for letting your customers feel valued! When I checked in on term fees as, again, no communication, I was asked to make payment asap and send proof of payment through. It felt like a little sting as I was the one following up after no invoices were sent and instead I am asked to make payment immediately. They have wonderful coaches on the team however the rest of the experience falls flat.

Really enjoyed the experience.I have some years riding experience, but I've been out of it for about 4 years. Some things came back with muscle memory, other things did not (I could not remember what to do with my hands!). The instructor (I forgot her name) was really great. Patient and understanding, as well as making a great coach. I felt like a better rider after just 30 minutes. Will definitely go again!