Smiths City Bethlehem

I have bought a few things here and never have been this disappointed! We bought a Iphone 6 plus as new condition.. Paid for the more expensive phone as we thought that maybe we will get the better condition phone. Minutes after the purchase I realised my old address was still on my account. I immediately changed it and email them all the details they needed to have to change the address. They decided to ship the phone after the 3rd day of purchase to the wrong address!!!! Luckily I managed to re direct my purchase via NZ Post. We received it and it looks nice. No major scratches or anything. When my daughter open the sim card slot a vodafone sim card fell out. Then she tried to switch the phone on and it just switched off by it self and then continue to switch on and off by itself. Does not switch on fully at any time. Also the phone screen was a little lifted as if the battery was swollen.I emailed them about it and they send me a ticket to send the device back. I did that the same day I received it as it was worth nothing to us. It was delivered on the Monday and I followed up with them on the Wednesday hoping they would be able to tell me that they received the phone and the other phone was on it's way. No, they have no idea that my phone has arrived on the Monday already? Som they asked my to follow up in another 2-3 days... I received an email notifying my of the refund on the Friday with no other communication from them. This was not a refurbished phone nor did they even take the time to overlook the phone to make sure it was working.. Needless to say we are at Tuesday already and still no refund is showing so guessing this will take another few days before that is done. EXTREMELY SLOW with everything. The phone was bought on 3 March. Today is the 22nd of March and I am still waiting for the refund to buy another phone....Won't shop here anytime soon. :(

Friendly, helpful staff. We had a bit of a wait for our product but it wasn't available anywhere so not their fault, when I collected the warehouse guys were efficient and helpful

I've been researching buying a 75 TV to upgrade my older Sony 65". Smiths City was one of the Resellers that had stock of an LG I was interested in. Wrote to both their web site and LG's website asking if it would interface with my Sony Home Theatre. LG wrote back and told me to look at the sockets on the back of the TV and to work it out for myself. Amy from Smiths City went to the trouble of looking up my Home theatre

Excellent customer service, so helpful and friendly.

Bought a dryer online, easy as process and lowest price out there. Only thing that's a bit weird is that for delivery I had to pay an extra $44 for it to be moved inside the house (as in down about 4 steps and wheeled into the house) which seems a bit high. I could understand if it was to a second storey or something but this was about 4 steps and took about 4 minutes.

Busy day for them today with the king's birthday sale but we were very well looked after and had the timing of delivery explained well.Went in for an oven, came out with two pillows, oven coming next week.

Great staff with excellent customer service!!I found what I needed with some help from one of the staff members, and they made sure to give me all the information I might need before making the purchase.There are also great discounts always on.The shop is nice and clean with all the layout easy on the eye and making things look nice in a homely setting.

I have never bought anything before off Smiths City. We have just bought a chaise and recliner. 1st class friendly service from Amie and extremely quick delivery (less than a week). I have dealt with other large retailers before but Smiths City Tauranga beats them by a mile for price quality product and service. The delivery men were strong and very helpful.

Never really considered this shop before as I don't usually shop out this way, but when I called in to pick up an item I'd bought online, I was impressed with the range of stock they have. Perhaps we will shop out this way more and consider this store for the big ticket items.

I would give them no stars if i could for the way i was treated at the bethlehem store. Came in this afternoon to buy a shaver as the previous one we got was a faulty shaver and the lady at the counter said we could have broken it because her husband has the same shaver for 3 years and had no issues with it. I am extremely unhappy with the way i was spoken to and the way she dealt with the issue. It could have been dealt in a better manner. Hope management could look into this as i will never shop in this store again. Absolutely terrible customer service.