The Window Doctor

Beware! Andrew (The Window Doctor) did not show up twice. Did not text or call to say he couldn't make it, just did not bother showing up. Very frustrating organising access from the tenants... I went with another company in the end. Absolute waste of my time.

Made a time for a repair on a Thursday for Friday. Had to go through his wife to do this. Said they were at 2 jobs but would call in for a quote on the way to the second one. Didnt give a time, waited all day, left messages and sent texts. By 4.45pm called them said they would be an hour, by 8.30pm hadn't heard from them so pulled the plug and said don't bother. Waste of time, no communication. Don't use these people!

Turned up & quoted & locked them in to do the job. Wasted a day sat at home & got a call at 4pm saying it'll be a no show due to traffic. No subsequent follow up from their corner. I've since gone elsewhere.

I recently needed help with a Ranchslider door - and went to the large companies that we all use - but found we were a low priority and the service offered was appalling.In desperation to find someone to take on the job I came across THE WINDOW DOCTOR - when I check the references they were not great and he admitted there had been challenges in the past.BUT to his credit, he came when he said he would and did a job for me at very short noticeThe job was well done and the price was fair - therefore I would recommend him to you all for this reasonDavid Graham Quinovic Viaduct

I needed to get all my windows repaired (seals and some stays replaced), a toilet window replaced and two ranch sliders repaired too. I was initally looking into replacing and double glazing everything but Anita was the first to point out the drawbacks of double glazing (value for money perspective) and recommend repairing the existing structure itself (i.e. well-sealed windows and doors would be more effective) - saved me a bit of money.I got a few quotes and though not the cheapest in the industry, you're paying for experience. Andrew has 40+ years of experience working with windows and Anita is an absolute pleasure to deal with. The work did take some time to organise since it was a very busy period, but the ranch slider now glides very smoothly and all windows are properly sealed which has made a difference. Very happy with the work. Thanks Andrew and team!

I spoke to Anita about window repair for several windows on a rental. We discussed the details including security stay vs friction stay and booked the job in. Fantastic recommendation to install friction stay as it is far better than a security stay.The following day the job was done and I followed up with the Tenant. He was wrapped as the windows are like new now. Great communication - the installer made contact with Tenant and followed my request (pushing back when my Tenant asking for something different). Overall very professional with great advice and reliable service that makes them easy to work with. I will continue to use The Window Doctor for any future window repairs.

Very impressed with Andrew. He came to measure last Thursday and had toilet window made and installed by last Friday. Tidied up and left after cleaning everything up. Awesome service indeed.

While slightly unconventional The Window Dr aka Andrew is very skilled in his craft of fixing joinery. He has access to a variety of glass, rubbers and hardware. He simply gets the job done and says it how it is which I like.I recommend The Window Dr for those who want the job done with no bs.

Contacted these guys in October 2021, they were pretty quick to come and provide a quote , even in level 3 lockdown. We accepted the quote but have not heard from them till today. Spoke to Anita in Nov few times and she advised that she has ordered the part which will be here in a week. Then contacted her again in Dec , no response her her yet. Would have been better if Anita would just tell me they cant provide the services , would have save our time and could have looked for someone else.

I needed to get all the seals done on the windows in my house along with the stays as they were just flying open. You don’t often find a business where everyone is great, Anita came and did the quote and organised the date to fix, she even called back when there was an earlier date! Awesome!Clayton turned up on the day promptly and was very well organised, he did a fantastic job on all the windows, he was very approachable and easy to deal with, you could tell he loves what he does and is a credit to your company.Thank you for everything, highly recommend this company!