The North Face Auckland

Excellent service with a well stock store. The staff Really made the shopping experience enjoyable and fun. They even helped me coordinate something not in stock at their shop with another location so I could use my new gear. North Face Auckland t-shirts are also a great souvineer.

Disappointing to say the least! What they should tell you is that once you walk out of the store with your purchase ,if it breaks, it's your problem. I bought a Men's Stretch Down Jacket a few weeks before lockdown. My jackets stitching has started to come loose. I contacted customer support and was told very nicely that I should take it to repairer they recommend who will fix it at a good price. This is clearly some manufacturing defect but North Face's stance is its my issue. I got the best service inside the store which is what prompted me to cough up $500 for the jacket instead of another competitor that was cheaper. I thought I would get quality. Instead I got a bad quality jacket with terrible after sales support. I swear I will never buy another North Face jacket again. #verydissapointedcustomerInitially I posted the review above but I went into the store in AKL today. I explained the situation and they did not ask a question. they just changed the jacket for a brand new one on the spot. Really pleased with the service I received in store:-) 5 stars for me :-)

Good selection of The North Face products. Friendly and helpful staff.

Poor service.Staff uninterested and unengaged with customers walking through the door.Took a while to be served at the counter with staff talking to each other. Finally went to pay and was overcharged what was on the retail tag.Server didn't care nor did manager once he fixed the issue. No apology.Just poor service overall, enough to write a review about.

The idea of a puffer jacket has been on my mind and I have been avoiding buying one because of the price but also the lack of knowledge I have surrounding them. Luckily this girl who was there on the Saturday was amazing and was so knowledgeable. Highly reccomend, and would come back incase I need another one!

2Nov16 I spent $570 here in ten minutes this afternoon. I doubt if there is anything cheap in this store - despite the promises of sales on the North Face web site. But the helpfulness of the staff and the high quality of the merchandise is a good value equation. All the sports gear you may want. On line orders is available too.

Poor experience from start to finish. 2 pairs of faulty boots & the returns process was made very difficult. The customer shouldn't have to do all the chasing & I was passed from department to department which was very frustrating. Did not expect such poor service from a brand like North Face. Will stick with outdoors stoors going forward where custom is more valued.

Great customer service. When they didnt have what we wanted in the right size they rang around and found one out of town and had it delivered to us at no extra cost.

Inexperienced Staff.Rather Lifestyle than Outdoor clothing in this Shop.Which is a pitty since usually the north face is good gear

Excellent customer service, a shout out to Mark, he was extremely helpful and so friendly. My partner and I have been to a few different outdoor stores and Mark was definitely the most knowledgeable. It made the shopping experience so much more valuable and we left the store very happy. Thank you!