Synergy Hair Chartwell

I went in to get a full head of blonde highlights for my daughters wedding. She did a great job of them.But The Toner she used turned my hair an ash colour and it covered up my highlights, you couldn’t see them and definitely not what I asked for or wanted. so they had to strip it out and still it wasn’t right so they striped it out again. No apology from Jessica who did my hair. I went home really really upset. And sadly my hair is now a weird dull smokey copper blonde shade. And feels like straw. An appointment for the next day was made to resolve it and for the hair cut I missed out on. but I was told there was nothing more they could do.I was happy with the service from the lovely lady who cut my hair. But unfortunately this is the bad highlight job I will be wearing to my daughters wedding. Thanks Jessica. I certainly won’t be back .And I paid full price.

Wowzers!!! Just wanna give a big Mihi to Laura who just did my Granddaughter's hair in a light blonde balayage which came out so amazingly beautiful !!! Thankyou Laura so much for your outstanding work, your knowledge, your willingness to communicate and walk through each stage of your work with an anxious Grandmother and most of all your humility. Paerau is overjoyed with her new look as is her Whanau. You were and are a joy. Thankyou also to your co-worker! Arohanui x

Got my haircut on the 4th and I didn't manage to catch the name of the girl who cut my hair but she was one of the loveliest hairdressers i've ever had. Loved the cut too, exactly what I asked for not too much, will be back :)

POOR SERVICE. I forgot the name of the lady who did my hair but her customer service couldve been better had I not been a person of colour! Unprofessional and she charged me more than it was worth for something I could’ve gotten my baby sister to do.

My aunty had a great experience from this place. Very welcoming and engaging.I went there in April, they gave me a discount for being a student, did my undercut and cut my hair. I loved it! It's the only place I will bother going to. Laura was the one who served me!! It was great. It was my first time and I really wanted to get it cut before I traveled to Auckland. So they kindly booked me in for the day, even tho we hadn't planned anythingLast week I got my hair cut on Wednesday (earlier appointment than scheduled). The receptionists are polite and efficient. The undercut ended up being messy and not done well. I got irritated becuz I had plans that week, so going back to Hamilton was too much. I trusted they'd do a good job and unfortunately I was wrongEnded up calling them, and they booked another one. So I'll be seeing Laura again the week after. Hopefully it goes well, finding a new, good hairdresser can be a chore.They are good tho! Just frustrated about my last week's experience

Laura displayed genuine care throughout and offered helpful advice. I am very pleased with the outcome and I will be back as a regular customer.Overall 10/10.

I am IN LOVE with my hair! Thank you so much to Kerri-Ann and Laura for making my hair absolutely stunning.They have gone above and beyond to give me the best salon experience - they add a personal touch to the perfect hairstyle and color for you, and you leave the salon with something much more amazing than what you initially came up with.Thank you to the Synergy Chartwell team for doing your magic!

Have added to my review as the owner called me to apologised and offer a solution. Unfortunately I couldn't take him up on the offer but the thought was appreciated.Very disappointed. I have been a long time customer of synergy chartwell at least eight years. Booked a day of annual leave and my daughter into daycare. Paid a $50 deposit and confirmed my appointment. Drove from out of town to have them phone and cancel my appointment while I was on the way already. No attempt to reschedule or sincere apology to a long term customer.

Amazing job and Laura was great and knew her stuff! So happy with my new hairstyle. Will be back again!