Star Insurance Specialists

I have been using this car insurer for the past few years and overall, my experience has been average. The premiums for my policy have always been competitive and I have never had any issues with billing or payment. However, when I have needed to file a claim, the process has been somewhat slow and frustrating. It has taken longer than expected to resolve my claims and I have had to follow up multiple times to get updates on the progress. Additionally, the customer service representatives have not always been the most helpful or knowledgeable when answering my questions. While I am satisfied with the coverage I receive, I would recommend shopping around and considering other options before committing to this insurer.

So much better than the other insurance companies I've used!

I had to insure a camper van with them as my regular insurance company didn't do modified vehicles. The premium was $40.00 per month or $400.00 pa. to save nearly 40% interest I paid the years premium. When I sold the van a few months later there was a $50.00 cancellation fee. Which of course was never mentioned. Pack of scoundrels would not reccomend

Had a mototorhome windscreen leak, was dealt with promptly by an assessor who listened to our concerns. It was agreed that we could get it repaired within 12 hours and we found a company that could repair and that we both mutually agreed upon. I was very impressed with the quick and timely response given lockdown levels and just before Christmas. Been with star insurance for four years now and I doubt we will leave to go to any one else. Many thanks!

Can not thank the staff at Star Insurance enough for the quick settlement of our claim, it looked like our Xmas holiday was over but within 6 days we had a payout and were picking up a replacement Motorhome so our holiday was not ruined. Of course we insured the new Motorhome with Star Insurance.Thank you.

We purchased a new to us secondhand caravan at the start of 2019. We immediately looked for quotes to insure it. We found Star the most reasonable quote and the policy provisions and conditions suited our needs. We have since, unfortunately had to make a claim for a repair (too close an encounter with an oversize tractor on a narrow bridge). Making a claim is always a hassle but Star have a good online system resulting in the claim being accepted and the repairs made, by our nominated repairer, will no problems. We have been very satisfied.

I needed to insure a limited edition car and was struggling to get the agreed value to want I paid for it with many other insurers.Star Insurance was able to quote me within half and hour of my online application being sent. And at HALF the price of their competitors. I called to clarify one of the details on my policy and the customer service was friendly and helpful.Judging by the other reviews this appears to be an absolute gem of an insurance company.Very highly recommended!

Very disappointed left our long term insurance company so we could have support with caravan should we need it. Didn't happen when we needed it. The excuse was no jockey wheel specialist

Drove from hamilton to Auckland to look at a bike that's listed on trademe by star insurance. One of their staff member was absolutely rude and disgusting behavior. Asked what's if wof sticker will be provided told me look at trademe then I asked for rego status told me aggressively to leave claimed that I being difficult. If you can't answer basic questions about the vehicle that you posted on public platform don't waste people's time.

We've been Star customers for more than 2 years and have generally found them to be OK. Times have changed though, and on 19 Oct 2022, we left our fully functioning, watertight, electrically sound, and fully road-warranted 2014 Leisureline caravan that we had been successfully traveling in for 2 years with Star Insurance’s recommended repairer RV Service Centre in Mt Maunganui in order to repair two small cracks in the caravan’s outer body and replace the range/oven, both damaged during a roadworks bump that occurred in late 2022 and Star agreed to fix.After more than 7 months in repair, on 4 May 2023, RV Service Centre and Star Insurance (a division of Berkshire Hathaway USA, Suncorp Australia, and ANZ Bank Australia) have forced us to accept a non-functioning (with substantial water ingress, failed lithium ion battery, and an unwarrant-able) caravan back. On 10 July 2023, Star says they are “deadlocked” with us, which is curious since our caravan is now severely damaged, so case is now closed. Wow, I would’ve thought a person had more rights. Guess not. Perhaps this can be a cautionary tale to consider our story before paying for Star Insurance and any works by RV Service Centre in Mt Maunganui.For more than 2 years, we’ve had our caravan on the road and not once have had a water leak or electrical fault. So, guys as you can probably guess our caravanning days are over for now due to circumstances and insurer politics that may require legal action to resolve.This whole thing just does not seem fair to us. What do you all think?