The Beauty Lounge

Fantastic customer service. Prompt delivery. Had incorrect product sent to me and responded quickly to my email and correct product received next day. Very happy customer.

Great customer service and communication. Website is informative and I love the range of products. Friendly staff. Thanks for the fantastic service team

I had an extremely pleasant experience with The Beauty Lounge. The product I ordered arrived extremely fast, unfortunately though I had an adverse reaction to it which was obviously not their fault, I just happened to be the rare few this particular product didn't work out for. When I reached out to them about this my email got caught in their spam filter so there was a slight delay but after that my correspondence with them was highly efficient. They simply asked me to fill out a form and send back the product and upon receipt of the product they processed a full refund. Would definitely come back here to purchase other products due to their impeccable service.

Nice and happy atmosphere, very professional and very good service

Repeat Customer: Love The Beauty Lounge - excellent customer service, Got my order overnight during this Covid-19 pandemic!! Which is awesome! They always offer discounts and free overnight deliveryThank you so much you guys x

I needed a pair of Tweezermans (they are unparalleled in every way compared to what you find even at upscale pharmacies) and emailed to ask when they’d be back in stock. Someone reached out to me almost immediately to give me a time frame, and then emailed me again to let me know when they officially came in. I was able to order them right away and they offer free overnight shipping within NZ, so I got them within 16 hours of ordering! (Be forewarned that you cannot go to this store in-person; just order online and have it shipped to you.)

Great costumer service! The hair colour I bought went out of stock, so they gave me the option to change to another colour, or to other products of their store, or to get a full refund. I ended up asking to change to another product that costs more and I would pay the difference, but they replied immediately saying they would send it on next day courier at no extra cost. Very happy with their responsiveness and care.

The best service!! Can not recommend this place enough.

Fabulous. Really enjoy the serenity and the luscious feeling of a true personal customer relationship instead of being just a $$$ which is so common now days

Fast delivery, great comms