Clear Skincare Clinic Mission Bay

I had 9 acne treatments and 3 micro needling but so far I don’t see any good results. Considering the number of treatments of have done, I should have better result or improvement on my skin. Unfortunately my acne had gone to worse even after spending thousands of money for a treatment and products. Different technicians had different recommendations and steps when doing the treatment. The acne set given to me was incomplete as they had run out of one of the products even though I have booked an appointment weeks before hand. Over all, I wouldn’t recommend their acne treatment.

I used to do laser in this branch and then I moved to ponsonby and so decided to continue the treatment in the ponsonby branch. After 2 appointments there I decided to go back to the mission bay one even though it’s a bit of a drive. The staff in the mission bay clinic is just amazing, I had so much better experience there than in ponsonby. They make the laser procedure a lot more relaxing and listen to the feedback regarding laser temperature.For those who want to do laser but unsure - do it, so worth it! It takes a while but in the mission bay clinic you are in safe hands and they care about effectiveness. I hope the company recognises how amazing the staff and gives them great bonus.

These guys are amazing! They are so professional and provide aftercare products that are so effective. Nothing worked with my acne until I came to Kathryn at eastridge. Would recommend 100%. The place is clean and tidy and the girls know what they are doing! Love the makeup too finally using products that don't make my skin break out!

The wonderful team gave me a facial and helped me out with my problem acne scars. Really lovely people and great services. Would recommend to anyone, especially those who are new to the skin care game. They gave me a great first experience!

I really enjoyed my experience here, everybody is super friendly and welcoming and make you feel at ease as soon as you walk in. I had Arushi do a skin peel on me and she was really professional running me through every step she was doing. She was really helpful with questions that I had especially with it being my first time doing anything like this. I would definitely recommend her to friends and family and will be coming back for another peel and possibly more as I love the results

I came in around a year with terrible hormonal acne, unsure what the root cause of it was. I was told they would be able to help and was put onto the Signature Acne Treatment. Every two weeks I would be in for an appointment and have spent what has felt like thousands of dollars by now with even worse acne now after being told they were certain they could help.I would not recommend this to treatment for severe acne however, it has helped me with scarring.The staff are all lovely and very easy to communicate with however, not the most professional. I was having to reschedule appointments regularly upon arrival as they often could not find the right tools for my appointment which was extremely frustrating as I had taken time out of my day for these appointments.

This clinic is great, it was so tidy and clean and all of their products were out on display which was handy, Taylah at the front desk was really friendly and efficient

****update - its been 7 weeks since I requested a refund and still have not heard anything. Regional manager has advised me it's out if her hands and that support office in Australia will contact me direct. I can't find any contact details for a support office. Shouldn't someone from here be liaising with me? I am so shocked at the horrible customer service. I'll wait another couple of weeks otherwise will take this to the disputes tribunal.----Please think twice before spending money here as highly unlikely you will get it back. I have been advised it will takes 6-8 weeks for a refund request to be processed for a service that they could not provide!I purchased a laser removal package and have had four appointments cancelled on me. I was booked in to have my first appointment and it got cancelled due to staff absence. Second appointment i received a call on the day to say they have double booked me so again had to reschedule to following weekend. On the day of my appointment I called to confirm what time the appointment was and they said there was no booking under my name but said she could still schedule me in. Had my first laser session removal and that was fine. Third appointment gets cancelled again due to staff absence, gets rescheduled to following weekend. Get a text saying appointment cancelled due to staff absence AGAIN!??? after the 4th straw i was not willing to deal with this again. I sent an email and no response after 9 days. I call and leave a voice message and no response. Next day call in again and speak to the regional manager who stated she will look into my file. She emailed me and advised it will take 6-8 weeks to hear back for a refund request as it has to go through their head office. I have money as credit also and they are holding onto it. I have never dealt with any service with such an appalling returns policy, mind you I am asking for my money for a service they could not provide. Ill be lucky if i receive my money before Christmas. Clear skin clinic, I will update my review when I have received my money!

Disappointed with the service of this branch particularly on two occasions. I had gone to Clearskin care for the last few years but to the New Market one. However my therapist had left so I tried to find a closer clinic, Booked with Howick but they cancelled on me because someone got sick and they had one laser machine only so they couldn't fit me in. They organised for me to go to Mission Bay, I agreed although I live out east so it's completely out of my way. Went for laser, the girl was nice enough but did not do a good job. 3 weeks later I asked for a retouch as the hairs weren't falling out like they are supposed to. I rang and arranged an appointment for retouch of 3 areas and some add ons. Only to turn up and find out only one person working for the whole clinic all day, I had been allocated FIVE minute slot and the lady said well you're late few minutes so I don't have time because its only me here and I have one machine and Im booked back to back. Who allocates a 5 min slot for laser knowing what I need done!! The lady tried to get me to go to Howick, waited half hour only to find out they actually are closed on a Sunday. I left the clinic without a treatment, without any other solution feeling very upset. Basically money wasted because the treatment wasn't done well to begin with and no retouch. Will not be returning to Clearskin Care at all. Their service had gone down hill and pricing is not competitive at all.

5 star’s absolutely for the amazing service n treatment by Louisa. Always had a wonderful experience getting treatments from her. Explained everything well and suggested appropriate treatments for future. Definitely an asset to the company.highly recommend this branch.