The Homestore

Up to my last visit I would have said it's a nice store. Customer service was particularly with main one person otherwise it could be hit and miss. From my last visit I was causally browsing at items on a table that were for sell. Talking to the salesperson she showed me different parts of this lunchbox and what it can do. There was a container you could freeze separately and slot inside to keep the food cold on the good. I asked if it was water tight and this was an important thing for me to ask. I already had a bunch of watertight containers at home of another brand but I liked that I could put different elements dry and wet foods as well as keeping it cold.Unfortunately it wasn't watertight, that morning I had turned the container on its side, just want to check before putting in a leather bag.When I rang in telling what happened and then having to argue that it has to be fit for purpose meaning that you can't sell someone an item like this container, telling them it does something when it clearly does not. She had no interest in refunding me the container despite me explaining her that this container is now no good for me, that I wouldn't have bought it if I had been given a more accurate discription of the product. The only compensation she was willing to offer was store credit of the container. I have spent hundreds of dollars in this store and she has lost a loyal customer for the sake of a $30 container. She was imminent that she wouldn't help pay for the cost of cleaning my leather bag, it's almost like it's my outlook. I was the silly one for trusting the sales pitch.Having worked in customer service myself sometimes a customer doesn't know just how good a business is until something goes wrong. It should have been a genuine opportunity to show how honorable and trustworthy they are and they have ended up showing me the extent of the opposite. If my experience is anything to go buy, be weary when you purchase your next item there.

Lovely store and great for gifts! Staff are always willing to put time into working out which option will suit me best. Staff have been fantastic at helping me find gifts for people especially when working with different price ranges. So lucky that this store is so central!

I went in recently and a very kind shop assistant helped me pick out everything I needed. She was incredibly kind and very knowledgeable about products, and I walked away with the perfect set of frying pans and a large pot. Couldn’t have been a better experience.

Wonderful store - always enjoy my visits here! Staff knowledgeable and friendly.

Excellent service. The time from placing an order online to delivery in Papamoa was just under 48hours. Communication was excellent. Thank you.

looooove the service, and I have always received good quality products! wahoo

Following up on a review I made. When I asked if the timeline was the reason I could only get store credit I was told something like that" and they never clarified that they had seen that I had only purchased one dinner plate instead of the two and I felt unheard. I understand it's hard right now

Today the lovely lady went to the trouble of searching boxes out the back to find what I wanted! Bonus, it was on promotion so cheaper than first thought. Super happy - I will be back! Thank you so much.