Robert Street Clinic

Kyle MacDonald is a disgrace to his profession

Had a terrible experience. Had an unprofessional and rude therapist. Would NOT recommend

Waste of time and money - looking at you Kyle

Like others, it took a while for me to write a review. I went to this clinic to receive couple's therapy. I was pregnant and going through some serious trust issues with my partner. Dr. Yulia Krivoshchekova didn't help by calling him and texting him between 21.30 and 22.30hs in the night in a number of ocassions. I was shocked by the lack of professionalism and between her and my now ex partner made me feel I was being irrational about daring to complain about it. It really messed up things between us instead of helping!

Waste of time and money

I didn't feel listened to, just talked at. Felt pushed into deciding therapy with them. Some helpful insights and tips but a lot of assumptions made about me. A lot were true but it didn't make me feel heard.

It has taken me a while to write this review, but having given it some thought, I'd like others to NOT have my same experience. In a nutshell, my therapist here (Kyle MacDonald) was thoroughly incapable.Having now received some real help from real professionals, I can absolutely categorically say that the treatment I received from Kyle was tantamount to medical negligence. What I received was actually a major setback to my mental well-being.Kyle has appeared regularly on national media promoting additional funding for mental health. Every time I see him, I cringe, knowing that this inept person is very likely looking after his own interests, rather than those he purportedly supports. The fact that their website appears high on Google search results tells me that these guys use search engine optimisation, and are in it for the money, and not necessarily for the well-being of their patients. Shame on you Kyle.

After dealing with a genuine mental illness and going form psychiatrist to psychologist to counsellor who actually had no idea how to treat me it was lifesaving when I met Rob and he actually knew how to deal with someone who was unwell. His own experiences and vast knowledge of acute mental illness gives him a cut above and beyond most practitioners. Thankyou so so much.....

After much deliberation I would like to add my review. I haven't been here for some years, and now I realise how inexperienced and uneducated my therapist was. He was all about promoting his own image in the media through the clinic. And he created yet another addiction for me, therapy twice a week, and why not, ACC continued to foot the bill. Please be wary of choosing a therapist. I have given up trying to find one.