Early Settler - Botany Downs

We won't buy from the Botany Branch again unless they have the item is stock. It took 6 months to get our shelving. OK I understand the Covid delays, but the we don't care attitude and lack of service and communication did not go down well.

Mid to high priced items are well displayed. Good store layout as it makes navigating your shopping fun. Be there during SALE. Friendly and helpful staff are on standby and pleasant to deal with.

If I could give zero stars I would. Live in the area and prefer to support local businesses. In this case I decided to go to another branch on other side of Auckland. Wasted 1 hour of my time. Just wanted to go in and spend my money knowing what I wanted. Should have been an easy sale for them especially if spending many thousands on various items. All they had to do is create an invoice and take my money. Instead after an hour I had to walk out. Didn’t know what they doing and didn’t want to help. They keep changing their mind about stuff and pricing. Really painful experience. Went and spent my money with another store and they were fantastic. I guess any business is only as good as the people and management working there.

Fantastic place. I was after a mixed blend of Chinese inspied Ming vases for a photoshoot & boom! Everything was within visual sight. Very happy to find them on special. Astar

We purchased our 4m outdoor dining table, matching bench and 12 chairs and the entire set is spectacular. We purchased on sale at the end of season knowing delivery would be in time for the next season. It has already been well used and is well loved by the entire family.

One of my favourite places for browsing and the occasional worthwhile deal. Small things make a big difference. Have several lights from this place and they are just beautiful. The lounge furniture is not comfortable enough to my taste.

Great quality and range of furniture.

Don't waste your time here - when you find something you like it will turn out not to be in stock and there is a waiting period of several months to receive the item.

Collected my Alla Crystal Glass Ball Floor Lamp today. So happy with the recommendation given to me by an Indian sales assistant last Thursday. Forgot to ask for her name. When I ask to test out the lamp, she immediately carry it to connect to a power point, fixed up a bulb and demo to me. She changed another bulb to show me the highest brightness the lamp can go and explained patiently. Giving good recommendation while looking at the picture of my lounge. Another Kiwi guy at the counter been really nice and friendly as I collected my lamp today. Very happy with the service and the beautiful designs in the store.

Absolutely the worst service provided!!! I would give a zero if I can. We went in January to change our mailing address and a Chinese lady that had served us said she would change it for us. Thought everything was all good and what do you know, she had only changed the billing address and not the mailing one! We were expecting a delivery to be done today at around 12pm and still nothing even when the time was 3pm. Had to call over 5 times to the staff working there and nothing was happening. In the end we had to call the delivery man ourselves to get it delivered. They said they can only deliver it between 6-8pm! Wasted our whole day just waiting!! Is this even possible? Why bother in saying that you guys provide delivery services when you make the customer do everything! Absolutely pathetic! Not even a single apology as well!! The worst of the worst customer service provided. Will never go back there!Btw we got our delivery at 8pm today! Wow...Thanks a lot. Some excellent service there, really.