Kitchen Things Mt Wellington

Terrible service. Within two weeks the Smeg dishwasher I ordered started to rust. When I called about I was told someone would come and take a look then they didn’t show up. I called and rescheduled, called to check they were coming the day before and then no show again. Beyond annoyed.

After buying a cooktop and oven from Kitchen Things we were talking to the KT people at the Ak Home show and they told us we could have a demonstration of how to get the best from our appliances at one of the KT demonstration kitchens. We booked with Fiona at Mt Wellington who greeted us with scones she had made in the same oven as ours. They were delicious. Fiona took us through all the functions of the stove, and answered our many questions. After doing this she cooked some.prepared roast veges and salmon for us to share. Fiona is a great demonstrator and we felt really grateful to have had her show us the abilities of our steam oven. We learnt so much. Thanks Fiona.

Fabulous pre-sales purchase advice from Fiona (the inhouse cooking demonstrator). No disrespect intended for salespeople, but If you’re unsure of what brand or the differences between ovens, it is so refreshing to be able to speak to Fiona, who cooks with multiple different branded ovens in store, rather than salespeople who have all the fancy buzz words but may lack cooking knowledge or understand the nuances of home cooking.I consider myself a basic home (ie not gourmet) cook, but I do have my go-to special dishes. Yet I am unable to replicate these dishes to the same quality result in my more expensive “premium branded” oven at my bach due to the so-called sophistication/technology of pricier models vs my old “inferior branded” home oven. Hence Fiona’s cooking/oven knowledge really came into its own when comparing ovens to achieve the desired result for me personally. She understood the feature I needed that was common in many older ovens, but is now outdated with new moisture/steam features that is the new trend of modern ovens.Extremely helpful that Fiona turned on 4 different branded ovens to the same heating function and temperature, so that I realized (surprisingly), that one of the most “desired/premium” brands would actually produce the worst result for me (or more appropriately, my type of cooking – yet this same oven could potentially be someone else’s perfect dream oven if they cooked differently from me). I doubt a salesperson could have arrived at the same conclusion. Thankyou FionaThis REAL life experience rather than having sales tech-speak of all the bells and whistles is exactly what you need to know to make an informed choice of appliance. I happily use advice from a real cook over a salesperson

IF you need assistance in buying high quality kitchen appliances ask for Ron at Lunn Ave. RON gives unwavering attention to detail in advising on such a wide choice of brands of kitchen ware available in NZ. He was a true gentleman being so patient with us as potential clients. KITCHEN THINGS is a one stop shop for high quality kitchenware and for service. THANKYOU RONJOCELYN

We are building a new house and visited the Lunn Ave store. We were the only customers in the store with three sales staff who completely ignored us, didn’t even say hello. Felt like we were judged because we are young. Dismal customer service. Suggest you work on it

Lovely store and outstanding service from Nicolas, he has great knowledge and vision on how the pieces will fit together in my kitchen. He made me understand on what appliances to get with the most value for my money and within my budget.

Wonderful pre and after purchaser support from the staff we dealt with. Recently, Fiona prepared a 3 course demonstration for me (and my kids who are keen on cooking) so we could learn more about the features of our combi steam oven. Fiona was fantastic in every respect from scheduling a time that worked for us, providing advice on using the oven as well as cooking tips generally which we all appreciated. The food cooked showed a number of different cooking functions and tastes great, the cheese scones were the best we’ve ever had. Thank you Fiona. Grateful for the recipes on KitchenThings website to keep trying different functions and better understanding my oven. Now I am looking forward to a further technical demonstration to learn more.

Amazing customer service. We had made a mistake in our final delivery arrangements and did not even know it. Derrick spotted it rang us and fixed it within an hour. Great team and great service

Very good service, staff are organised, helpful and professional. Happy with purchase, will look at kitchen and thing's first next time. Thank you

Bought Miele Induction cooktop 3.5 years ago at Kitchen Things Mt Wellington , specifically asked whether I had to be careful with the type of cookware to use, the (dishonest /incompetent) sales person down played the requirements of the cookware and gave the impression I can just use anything that is labelled as induction compatible. $750 worth of repairs later, we discover that was not the case at all, and our cooktop has been over heating from inefficient cookware and replacing the parts can cost as much as buying a new stove top. Had I been told the truth I would not have purchased such a fussy appliance that was expensive to fix