Resene ColorShop

Unfortunately I wouldn't recommend this store. Been to the store twice. First time was to get concrete paint for concrete block walls In basement room only to be told you don't need concrete paint we sell this paint instead". Well it didn't stick properly. Took the paint back and was reassured that is what they recommend and they didn't have any other options. I asked again about specific concrete paint and they said don't need it. Finally they said

We had an unusual design project that required some good recommendations & found Brenda great to deal with.

Unbelievably terrible customer service. I ordered two rolls of wall paper on the 2nd November that was meant to arrive within two or three days. I had no contact after a week so followed up and the order was never put through as suplier apparently not available on weekends and the weekday team knew nothing. It never got ordered. Went in on a week day to double check it had been ordered... and supplier said there will be a delay. It's now 30th november, I call and the guy on the phone asks if I want a refund. No thanks I just want the wall paper I ordered a month ago!!!!

If that shop has not closed earlier than the advertised hours, it does not stock some of their most sold paint sheen. Badly run place…

very busy in there today. the guy I was dealing with was absolutely hopeless. the ladies in there were like always very good and helpful, the Indian guy not so much. I'd still fully recommend silverdale resene over this store any day.

Amazing customer service, super quick and efficient! Blake was easy going and prioritised our order as we were parked up outside. Big thanks for the wood stain from my dad and I.

Amazing customer service from Marcus! Super patient and helpful. We spent at least 1 hr in store as was originally very lost with what colour scheme to pick. Marcus was able to make great recommendations and guided us on what colours will have more longevity and complement the limiting elements on our house.

What fantastic service. I got a lot of wonderful advice in what paint, how much I would need and roller & paint brush accessories I would need for my tasks. I thoroughly recommend Resene for most paint needs.

Have been here quite a few times on weekends and more often then not there are people waiting to be served with what looks to be staff just hanging around out back in the mixing area. Yes staff need to wait for paint to mix but they don’t seem to be serving anyone and just wander off further away from the front. One time my partner gave up after 20 mins of waiting and left as not a single person came out front.

Spent an afternoon on the Resene website selecting colours and went to the shop only to discover most had been discontinued as samples and test pots because they were from the old range. Even some of the swatches in the shop had been discontinued. The staff were lovely and as helpful as possible, but sadly the Resene catalogue is so out of date, its made it too hard to shop for colours. I'm amazed that Resene has this issue with their website, given the importance of online information. Really frustrating and time wasting from a customer point of view. Edit to reply: Staff didn't mention any offer to take home A4 sheets, and some of the A4 in store sheets were missing. It's great that older tints are available but it would still be best if they were clearly marked on the website. It would save a lot of time and hassle.