Merchant 1948 Newmarket

I went to this store to get my Isabella Anselmi heels repaired. I've had those heels since 2017, and the heels were worn frequently. The staff were knowledgeable, and it was a quick and easy process to get my heels repaired. I was impressed by how they had brought my shoes back to life.I also made another purchase that day, and the staff members were attentive and so lovely. Highly recommend this store and the Merchant workshop.

The Newmarket store not only has great range of trendy shoes but also amazing customer service, kudos for being humble and friendly!

Super helpful staff, variety of top quality footwear , good range of stock.

My daughter bought a pair of flat heel shoes from this shop, 3 months later, the heels areas are broken and caught leaky. When I showed the shoes to the shop manager, she believes these shoes never has any bad feedback and It's all our fault to wear them to cause this problem.

This branch has some expert staff who patiently gave us their time and attention. We came to buy some formal men’s shoes and a belt, and we left very happy. The staff had excellent suggestions about colours, designs and fit. They even stayed past closing time to help us.This particular Merchant branch is also great because it has a wide selection of shoes including their premium line. The visual merchandising makes it fun and easy to browse the shop. Also, there’s a cobbler onsite for very reasonable prices.Finally, they have a seating area where you can relax on a couch if you’re not the one trying on shoes. Definitely my fave Merchant 1948/Overland branch!

I always leave Merchant New Market extremely satisfied. The staff are incredible; very helpful, very sweet and kind. Also, they know their products, they know their leather care info, so so helpful. They’ve got a lovely selection and I shopped there a couple times, but honestly they stand out for their great customer service, even if you don’t end up buying anything. love love my new boots

Just wonderful service from the expert staff. We treated like royalty in the lounge section. Walked away confidently with four pairs of shoes and all the care accessories we needed! Not the first time we've shopped here. And definitely won't be the last! Just such friendly staff and a great selection of shoes to pick from! Thanks Merchant!

The shop assistant brought me a pair of shoes which I chose from the display. The shoes had different colour shades of leather definetly not supposed to be she insisted they were ok

Took my favourite boots in on the weekend. The amazing cobbler repaired them nicely. Highly recommend :) thank you.

Excellent range of product, great customer service!I went to Merchant Newmarket after having a poor experience at a store nearby and came away a very happy customer that will definitely return. Upon entering the store I was promptly greeted by Isabella, who was great from start to finish, knew the range and had excellent product knowledge. I tried on 4 pairs of shoes before selecting the best option, they had my size in all types too which is rare occurrence. I also had a great experience chatting online with Sorel who provided a level of service that prompted me to check out the Newmarket store, and I am glad I did. Thanks team, keep up the good work!