Hair Rosella

This is the worst hair cut experience I have ever had! The lady apparently doesn’t understand English that well. I specifically indicated that I have natural curly hair, please trim my hair shorter and go with the curls. She didn’t ask me do I want a bang or which side does it goes. And she basically just cut it short and thin the end of my hair evenly even my curl goes in and out differently. She spent wanna strengthen my hair and pull all of them towards inside so it would look better, unfortunately that’s not gonna work because I have natural curly hair. She just wanna make the job easier for her not for me.The first three photos were the one I got before. The last few ones are what I had today. When I tide it up, the ponytail doesn’t have any shape at all.It cost me forty dollars today. I paid, because I feel peaty for it.

I personally have never gone to this place, but I had a pleasant experience, I was a bit hesitant at first to show them references of what hair style I wanted, but they did an amazing job, I was thoroughly impressed. I'm not sure about who the owners changed to and the customer service since it was a few years ago, but the people who cut my hair seemed nice andI honestly did not find anything wrong, but my advice is to bring some sort of reference pictures for what hairstyle you want, since the hair stylists did not understand much english and I had to talk to them in their native language.

I got the most AMAZING eyelash extensions done by Rosella herself, they are long & luscious and I've gotten so many compliments! Plus, such a relaxing atmosphere, great prices and located very close to Auckland CBD!

I permed my hair couple of month ago from here, they seemed to know what they were doing but the result is disastrous.. All I wanted was a natural curls and they gave me a Hagrid's hairdo instead. I can never go outside without tying my hair up, it's embarrassing. They said there are ought to be damages when you perm your hair, but I've permed bleached hair before and it was NOT this dry or crazy I'm not sure they use good products.

Had a perm. Went back as it is straight. They touched up and my hair went all FRIZZY and DRY! Literally looks like my hair is electrocuted. Never had a problem with my hair like this. Never. I can’t stand seeing my hair in front of the mirror now. I feel totally wrecked.

Terrible service, rude staff, and a disastrous haircut. Avoid this salon at all costs!

This is my 2nd time back to this Hair Salon. Its owner spoke 3 languages: Korea, Chinese n English. As for the hairdresser I always choose hairdresser name Taco, because she speak better English than the rest of the crew.Make sure you make an appointment in advance, most likely you will not able to have a haircut if you have not make any appointment.

Had a good first experience here. The staff are all friendly and were very patient with our little toddler who was certainly resisting the experience of having his hair cut!Despite that, the hairdresser and the lady assisting her were very patient and genuinely focused on giving our little one a good hair cut. Took her time, but did not waste a second more.Thanks, Team!

Actually, I am a returned customer, but today I took my daughter to have a haircut and encountered very poor service that I have never met before!! A young female hairdresser with her bad attitude. She just took 8 minutes to cut my daughter's long hair,she was in a hurry from begin to finish all, even didn’t have most basic cut,my daughter's hair was uneven.I will not go back again advice you don‘t go to waste time and money.!

This used to be my regular place to get a haircut and they always did a good job. But I went today and it seems they have all new staff/owners.I asked for a scissors cut just to shorten it up a little and thin it out and they just completely ignored that, whipped out the razor and mutilated the back and sides until I looked like an ugly version of Jake Gylenhaal in jarheads.It's not just that the haircut is bad it's that they completely ignored what I asked for.I strongly recommend you avoid this place.