Sony

Went to Sony Riccarton to try and purchase a PS5 digital console. They told me they have two in stock, but will not sell me one because they are holding them to only sell to people who purchase a TV as well. Just a gross way of doing things to be honest, taking advantage of the fact that the consoles are difficult to acquire.

At first, the customer service was way less than I expected. Sony's culture/systems definitely need fixing to be more customer focussed. Getting a refund was a massive rigmarole, and basically didn't happen. (1 star)However, after several weeks/months and some social media honesty, the Manager did call me up and came to a solution. I appreciate that and I hope it's a sign of thawing policies toward refunds. Customers just want to be happy with their purchase. Credit where credit is due (3 stars).Update: Well, after getting it sorted on a phone call, I went in to get my refund and alas, the one staff member in the empty shop couldn't issue my refund and the manager thought his lengthy phone call was more important than me. I waited, in an empty shop for maybe 20 minute or so as he walked past me knowing who I was yet continued his phone call.Would treat my own customers like this? No, I'd actually be embarrassed. Sony, good products, not good service. Buy Sony from somewhere else and then you can take advantage of not having to go through the Sony Corporate maze. My time is important to me.

A guy called Matthew was extremely helpful today in regard with the camera selection. Not only he showed me the products but also explained well comparing with other products and also suggested me the right choice to make. He was passionate and easy to deal with. Hope to see him again.Thanks Sony.

Sony is known for their best sound and product quality. But the after sale service is the worst one from this store at riccarton. We have issue with our wireless earphone which is still in warranty period but the staff was too rude to handle our complaint. I won't recommend this store to anyone.

I had one of my best shopping experiences ever at Sony Riccarton. HJ helped me learn more about a lens I was considering and took the time to help get me started with it, set me up with a rental so I could test drive it and really made me feel confident and safe in my investment in this new lens! I'm super grateful for his help, for taking the time to help me learn more about my purchase and for making the decision really easy and exciting. Thanks HJ you rock!

I have had my time wasted and been misled. The customer service and product knowledge of one of the staff is unacceptable. She gave false information re price. The staff member spoke down to my ex husband on the phone that I was privy to hearing same and she didn't like it that a complaint was going to be made against her. The manager had earlier said he wasn't happy with his staff member but later reneged on this. I would have bought the camera had the staff member been honest. I get better customer service at Jb Hi-Fi.

Me and my partner went to Sony chc looking for a tv. store Manager Shadeer was amazing so much and knowledgeable and very helpful. Shadeer Was very welcoming and explain us things very thoroughly and was very patient . Shadeer really helped us in getting the best deal & TV.We wanted to say thank you very much to Shadeer for your help thank you

Sorry. I Really Really Love Sony. But/However the customer service and product knowledge and attitude, promises that they make, ie will call back in 5 minutes, at least, non existent and not helpful for overall experience, even if I'm wrong, that they ignore.Young staff Member, quoted over the phone, $800+. Then found out upon store visit, rounded up to this figure, from $749 actual. The product quoted, was a demonstration model.What happened I hear you ask?1. Called shop asking about digital cameras for Heather.2. Directed to a demonstration (window) camera on clearance. Last one left I was told.3. Told its current normal price is some $800+.4. This particular demonstration camera is $600+.5. I ask her to hold it for three hours. She did.6. I go from across town, Pickup Heather, to look at camera.7. Meet with the sales person.8. Looking at the camera, she says to us both, this sells retail $749. I ask her, you said it was $800 and something. She replies to us both, I from $749 rounded it up to $800. Heh? The camera was Not, as we believe we were enticed to come and grab a bargain, as they were clearing this 'used' item, however the price of the item actual (used) was $684. Equating to saving around <10% now, for used, not as originally thought or presented, earlier to me, over the phone, as being $1-200 range saving.9. I told her I wasn't happy with her rounding up by $50, and she laughed it off.I will actually call Sony NZ.Very very poor indeed. Heather would've purchased had Sales staff not misled me/us.Incidentally, I was asked for my phone number by Mike (assistant manager or Manager, as sales girl told me) (purportedly the manager) then saying he isn't the manager, that he'll get the manager to call me back in 5 minutes, blah blah blah... as actual store manager out. This call back never occurred. So was this a lie, as it was merely asked/gained, my phone number, so that he could in fact, screen out my Calls, whereby he, or the Manager (Him) had no real intention of calling me back to clarify and answer to my complaint, but for the said purpose of shielding and answering my incall himself. (Heather Weegenaar, called them back in this case, on my phone) Mike (whatever role he holds) answered shop phone, and by name, saying when I" purportedly called them back (2h:20minutes later) as no hearing from them as to their asserted promises

Just went in to the store. Both of the customer services reps were on the phone and on the computer. I tried to use one of the $1300 machines and both representatives ignored me. I had to call them to come help me use it. I then had to ask multiple questions about the machine. In the end I left, it just seemed too difficult for the customer services rep. Could've been an easy sale.

Me and my partner went in today looking for a tv.HJ was amazing so much knowledgeable and very helpful. Was able to accommodate and explain things very throughly and was very patient with us.We wanted to say thank you very much to HJ for your help.