Lantern Insurance
73 Reviews
- Friday9 AM–5 PM
- SaturdayClosed
- SundayClosed
- Monday9 AM–5 PM
- Tuesday9 AM–5 PM
- Wednesday9 AM–5 PM
- Thursday9 AM–5 PM
About the Business
Providing premium cover through NZI | Lantern Insurance | Lantern offers premium insurance from NZI.
Contacts
Call Us
+64800800800
1 Fanshawe Street, Auckland CBD, Auckland 1010
Hours
- Friday9 AM–5 PM
- SaturdayClosed
- SundayClosed
- Monday9 AM–5 PM
- Tuesday9 AM–5 PM
- Wednesday9 AM–5 PM
- Thursday9 AM–5 PM
Features
- Online appointments
Recommended Reviews
Angie Lehrke
01.10.2023
Lantern Insurance
Excellent to deal with our boundary fence blew down in cyclone Gabrielle it only took one phone call to Lantern assessor came out with 2 weeks and paid out within 3 weeks.Our poor neighbours are with Tower and still waiting for a outcome and spent endless hours on the phone getting no results. In the end they put up a bad review about Tower and someone called them to say their claim is with the assessor and no outcome. So thank you to Lantern for your amazing service you get 5 stars.
Lucy Nichols
25.09.2023
Lantern Insurance
I dealt with a delightful lady called Vivienne regarding an Auckland flood claim. She could not have been more efficient, empathetic or professional. Bravo Lantern. A seamless process and a truly excellent staff member who should be recognised.
freyja wrigglesworth
13.09.2023
Lantern Insurance
I had a lovely lady called Vivian who helped me sort out my claim. She was helpful kind and overall amazing help :)
Mapa (Centrix)
24.08.2023
Lantern Insurance
I have had no satisfaction from this insurer, we flooded, paid excess and had two carpets cleaned (3 rooms would of been cheaper), a sarcastic response from a worker which was not necessary, no support, no investigation to my claims why I flooded. Maintenance on the Road, drains were re-placed, some drains not fully completed, upgraded drains were blocked with silt have only just been cleaned, had these all been in place we would not have flooded, the insurer have not investigated my claims.
Wayne Smith
21.08.2023
Lantern Insurance
Really great if you love spending hours on hold. If you want new insurance, make a claim, or have a general enquiry, you can enjoy endless hours of terrible music, interrupted every 90 seconds or so by a voice asking you to continue to hold.If you ever get to talk to an actual person they seem to be friendly and helpful.
Dennis Grant
13.08.2023
Lantern Insurance
Great customer service at a very busy time
Jaxx
23.07.2023
Lantern Insurance
Excellent service staff very accomodating and efficient allows me to take my car to my preferred repairer and claim was sent thru and work started
penny Beck
21.07.2023
Lantern Insurance
Still waiting for someone to answer phone. This is my 4th attempt over the past 2 days. Unfortunately I do have other things to do, so have had to hang up and wait until I have the time to sit waiting!!! Emailed yesterday for someone to call and received email back that they will respond between 10 and 15 working day...what is going on. I need to add insurance to my policy today for new vehicle...........guess I will be going elsewhere...shame have always received great service and responses. PS I am hanging up and going elsewhere right now!!!
Lynda from-Waiheke
20.07.2023
Lantern Insurance
What has happened to you guys?? I've been a client for 27 years and you used to be great. Now, when I email you tell me you'll take up to THREE WEEKS TO REPLY!!!!!!!!! Are you Serious? And when I call, I spend literally HOURS on hold. I'm sorry but you guys are about to lose ALL our business not just the new car. The 3 houses, the boat, the other 4 cars... they're all going elsewhere very soon. Up your game for goodness sake. You're a business!!!
Lyall D
19.07.2023
Lantern Insurance
They have OK claims handling, but totally appalling phone customer service. Waited 35 minutes in a queue for the commercial team, who then said they couldn't help and put me back on hold for the personal insurance team who then put me on hold again, collected some info, put me on hold again, then after getting a lot more information put me back on hold to wait for the commercial insurance team again! Total time on the call 1hr 20 minutes, time actually talking no more than 10 minutes!
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1 Fanshawe Street, Auckland CBD, Auckland 1010
Lantern Insurance