Pullman Auckland Hotel & Apartments

Our stay at this location was fantastic, and we loved every moment of it. Julian welcomed us at reception with a friendly and helpful demeanor. The room we stayed in was spacious and equipped with great amenities. We had the opportunity to indulge in the sauna and spa, which were more than just your typical spa facilities - they were quite upmarket. The food and drinks were both delicious and made for an enjoyable dining experience. I would book another stay here without hesitation.

I would like to acknowledge the ‘above and beyond’ customer service that I received from Pullman Auckland staff due to my incorrect booking. I incorrectly booked a night within the 24 cancellation period which meant I wasn’t eligible for cancellation and refund. However when I called and explained my situation the staff cancelled my booking and I received a refund. My family and I have stayed here many times and we have always received friendly and professional service. The hotel and its facilities and top notch too! Thank you Auckland Pullman.

We stayed in the superior residence apartments, room clean, a bit dated but still comfortable and fine for a short stay. Bathroom huge and well stocked - floor could do with more towels/mats as the tiles are quite slippery. Hotel well situated, the restaurant was good for breakfast - we had room service dinner and mains were average at best but the potato croquettes, man they were amazing. Pool and spa services awesome, I'll come back just for the pool alone! Overall a great stay.

We have just had the most incredible night away as a long weekend treat. Form the moment we arrived the staff were kind and helpful - the kids got amazing goodie bags and as our room wasn’t yet ready they upgraded us to a suite twice the size. The facilities were incredible the kids played for hours in the pool and my husband loved the steam room. The beds were so comfy and the room super clean. Buffet breakfast was fresh and delicious, the homemade baked beans a must try!! Thank you so much for having us Pullman Hotel we are already planning our next trip back.

Made our anniversary a truly special one. Definitely went above and beyond for their guests. The staff we’re all very friendly, room service was speedy, would recommend the bakers basket - it was so yummy. Thank you Pullman!

250 a night, a decent bit of money for somewhere your not even aloud family to come visit? Felt as if they just don't want us younger couples to stay but then to tell my older loved ones( just 2 and my little bro) to leave within 5 minutes and wanted to straight away charge me a 200 fee because one had a smell of smoke on him like many smokers do.. couldn't have the sound on the TV without someone complaining and very little actually in the room. Staff at the counter are awesome though

I expected more, the hotel was good but there were those details. Like the room doors that didn't always close and you always had to make sure they are closed when leaving and entering. The AC worked well for heating, but was also quite noisy. The elevator control was strange, you always needed both hands and several trials, it only accepted the selected floor when the card was presented at the same time, the selection sometimes disappeared after some seconds. Then there were loose rails and much more.

After a rocky start it was quite a nice stay. We had booked a wheelchair friendly room when we arrived reception told us they had none available. We definitely needed a wheelchair friendly room so eventually the receptionist went to see her manager and they said if we could wait an hour or two they could make a room available. So we went and had lunch and a suitable room became available. We had very nice dinner with our guests so all turned out well. Next morning breakfast was the normal Hotel style buffet quite a good choice what food. All in all a pleasant stay.