Shorecare Urgent Care Smales Farm

I got at the Shore Care Smalles Farm with my 3 years old son at 2:00 pm, the receptionist was lovely and gave all the correct instructions.After 30 min, the nurse called us and was great as well.She informed that the waiting was 2 hours.After 2:30 hours, I asked the receptionist when they will see my son, she said there was 5 people in front of him.What I couldn't understand was the fact the people that got there after us were called to see the GP before...If you have kids, don't go to Shore care.... it's a torture for them to wait this long.

No actual assistance or proper greeting made by reception, just instantly instructed to scan QR code, fill in the form and wait.Due to being a public holiday the cost was $174.00!!!! Absolute daylight robbery! Even the cost on a normal day is $139.00. How are people meant to afford this if something goes wrong? I was so incredibly ill, throwing up for 3 days, no strength, severe stomach cramps, rash, fever but when we saw that price we had to turn around and leave. Disgusting with the thousands we pay in taxes, acc, etc. every year that I have to walk away from getting urgent help because it's so expensive. Only time I have ever had to seek out urgent care in my life, at least now I know never to bother again.

I have to acknowledge the pressure doctors and medical systems are under. I took my brother to the medical centre above and the nurses were brilliant. Unfortunately this did not help my brother. He was sitting for three and a half hours with an intense headache that ripped across his head forcing him to place cold water bottles to ease some of the pain. It got to a stage where he was considering banging his head on the floor. I asked certain staff members to get some help with the pain but this fell on deaf ears after I was told they would alert the nurses, which I sincerely do not believe happened. I asked the same staff members twice and nothing was done. I spotted a nurse in her triage room and I asked her for help and she was wonderful in helping him. As I mentioned, I know they are under pressure but for someone in such intense pain, this cannot be an excuse. One sign said alert the desk if struggling to breathe and one other, then they mentioned intense pain. I did this but to no avail. I am sorry but watching my brother almost rolling in pain was not something I can forget so easily and have lost faith in the medical centre mentioned.

Arrived at 8:30pm on a Thursday night with my 11yr old who’d sliced her thumb on some glass, had an Emergency Q code because wait time was 1hr vs 2.5 hrs at Hospital.Was told we had to sit in the car or wait in one of their Covid cabins because I have a Mask Exemption. I confirmed they’d call the number on the ACC form I’d just completed and went into the car park.After 1.5 hrs I called to ask what the hold up was, they said they tried calling but it wasn’t the number on the form I’d filled in, it was some random number that was in their systemAt phone call number 4 I was told they have her arrival time as 9pm in their system when I know for a fact we were here at 8:30 since the code expired at 8:31pm.She’s been seen by the nurse but is sleeping in the back of the van now.At 11:48pm there were 4 people ahead of us. At 12:53 there’s still 3 ahead of us.1 person per hour is pathetic.Wait time at Hospital is now 4 hrs 15 minutes.Wait time here is now 4 hrs 45 minutes.Ridiculous!!!Update: 1:58am. Still sitting in the car park & still 3 people ahead of us - no new arrivalsUpdate: 2:25am. We’re inside. Doctor came in for 5 minutes and now we wait for the nurse.Update: 2:45am and we’re home.Receptionists - GreatNurse 1 - Not goodNurse 2 - GreatNurse 3 - Dressing and cleaning - ROUGHDoctor - GreatWait time - Hideous

Very happy with the help we got from everyone at Shore care, Every one was so kind and lovely and helpful - from the receptionists to the nurse/Doctor's. The waiting room was comfy and the staff were so lovely. Thanks again Shore care! Keep being the amazing kind super stars you are :)

No-one ever wants to visit Urgent Care and we've unfortunately had to visit 3 times as a family in the past month or so.All the nurses and doctors we've seen are always so professional, kind and patient. Dr Rory in particular is an incredible Dr. He always takes the time to listen, we've never felt rushed, and he logically and rationally explains his approach to the particular ailment.He has also seen our toddler before and he was great with her, as well as empathetic to us as first time parents.The reception team are on the whole great too, apart from one person who I hope was having an off day and used the 'above my pay grade' line, which didn't go down too well...All in all, we've started making the slightly longer journey to go to this Urgent Care because the team are great and waiting times acceptable.

Unfortunately, I was in need of medical attendance as a tourist in Auckland. Everybody (without exception - receptionist, nurse and especially the doctor) was helpful and caring. They were extremely transparent about all the fees and payments I was required to pay as a foreigner and always included me in the decision-making. The waiting time was tolerable even though they were short on staff. All in all I spent approx. an hour there and even got referred to an ultrasound specialist for an appointment the same day. The doctor called me the next day to make sure I got my results and she gave me some further advices. WOULD RECOMMEND!

So impressed and thankful for every person we came in contact with at Shore Care. Our wee toddler had a fractured leg and he was looked after so amazingly. The receptionist helped calm him with sharing her toy with him, our nurse was so gentle and explained everything to him (and then he got a lollipop which was a bonus!) the X-ray lady calmed him right down and was so patient when he wiggled around, our doctor got on the floor with him and played while he explained what was happening and lastly the 2 people who plastered his leg up were incredible and probably the most patient people in this world!One of the most awful experiences we have had with our children was made a whole load better because of everyone there. Not to mention they have a kids area, amazing! Forever thankful for the kindness and professionalism that was shown.Thank you from the bottom of our hearts

Had to visit shorecare in the weekend after Injuring myself. Was assessed quickly and advised of the wait time to get treatment. Got treated after 3 hrs as estimated and they did a great job of sticking me back together. Great staff everyone pleasure to deal with.

Had a very good experience here when my son bit open his lip, wait time was the predicted 1.5hrs, Dr Fong was very thorough and also checked up on a secondary illness he had. Nurse Mark was fantastic at helping calm and made great suggestions to reduce the pain and make it less intense. Big thanks to the team.