Black Box Power

Worse power company out! Customer service is rank as well.Everything was so cheap and convenient for the first year of using their services and now I have left after a $357 bill - They hit me with a $479.33 bill. All these little charges are to make up for getting the black boxes!! They aren’t for free, they have to make profit somehow!! Rip offs

Worst company to deal with to assist their own customers to get an import/export meter when installing solar. After 2 months, still no assistance for arranging a import/export meter and their customer got a solar system they cannot use because no one at Black Box Power can assist or supply information required to arrange the meter to be changed. I know what I will do if I was a customer at Back Box Power, luckily I am not, but I do deal with customers daily and know now what to advice when coming across a Black Box Power customer, will just let them read the reviews and let them make their own choice of power retail provider!

Most expensive power company I have been with. We sold up and got stung with a $150 disconnect fee, never knew about that. But get it back should we go back. After receiving final bill , I will wear the $150 as I won’t be back. The bills have been higher since the 2 teenagers moved out , how does that work. So no, wouldn’t recommend. Can’t fault the ppl on the other end of the phone . It’s not their fault

When I joined years ago, they were the most competitive and cheapest power company. Average was $120 a month. Now it’s $170-$200 a month, the only usage is using my computer now that I work from home, surely that doesn’t cause a huge spike! I’ve noticed year on year the price gradually increasing. They got rid of any prompt payment discounts so which is why it is no longer cheap. The nail in the head was them charging me $130 for apparently tampering with the meter which was incorrect. The parent company Pulse is not great either, signing a contract up under my name without getting direct consent from me. I wouldn’t have agreed to sign a connection if I had to continuously pay to use your gas line if our new build wasn’t finished! Switching over to Genesis, they have a really good deal going on and more benefits. The occasional black boxes are not worth staying for!

terrible power company. sign up with anyone but these guys. the black boxes you get arent worth the over priced power bills. customer service is a joke. I've been a loyal customer for years. after finding out i was on the wrong plan I contacted them to change it. the person I spoke to was rude and uninterested. I informed them i was switching providers and gave my 30 days notice (which i didnt know was even a thing) apparently because i gave the notice it meant they couldnt adjust my plan so i was still being over charged. after 3 phone calls I thought it had been sorted but then recieved a final statement for a rediculous amount again as they tried charging me the early disconnection fee again. another 3 phone calls and heres hoping I never have any more dealings with this shady company.

Absolute garbage power company, my partner joined without me knowing as I gave her full authority to chose which power company we would join, we’ve been paying our bills on time and miss one month and all of a sudden the bill spikes to $500 And a disconnection, I decided to read over the bill and by god the prices are awful I would give zero stars if possible, apparently my partner only joined for the box every month which we haven’t even received for the past 5 months. 0/10 would not recommend this company to anyone utter rip off, 16cents per k/w almost 17 and we’re only a house of 3 2 adults 1 kidand somehow the usage is at almost 900kwh? Seems like rubbish and can’t even begin to mention the outrageous prices for what they call “delivery fees” 40-50 for these fees would be reasonable but somehow it’s almost the same price as our actual electricity bill should have joined nova or any other owned New Zealand company

Love Blackbox Power. Great Company to deal with. Power is definately cheaper. But the Box of goodies were great the first year. But we received none last year. Silver membership is supposed to guarantee at least 1 per year. But that hasnt happened lately.disappointing.

Excellent Service, cheap Power and a yearly Hamper thank you so much.

Not recommend..Very expensive, i was paying almost twice as much with them than with my current provider.They also have a cheeky print on their t&c’s that you have to give 30 days notice before you move to another provider. Otherwise you have to pay a hefty $150.So be careful.Find someone else and save your money!!!

Totally agree with other 1 star reviews. These guys' prices are not competitive, the occasional boxes are nothing inspiring. And if you switch to another provider after 4 years loyalty they'll still sting you $150. So yeah would never recommend them now.