Torpedo7 Napier

Three stars for the young boys on the floor and the bike mechanic, awesome service, great attitudes and really knowledgeable on the bike parts. Minus two stars for the acting manager on a hunt for shoplifters then prodding us for information and making us feel like shoplifters after spending over $200. If you go in for a browse around the store, be prepared to be approached by management and staff every five minutes and have your life story ready.

Awesome customer service today, knowledgeable staff very attentive to what we were looking for … the young sales girl searched online nationally and found what we were wanting to purchase just magic will be our store of choice Thank you Torpedo 7 staff keep up the awesome mahi

Purchased a slightly damaged torpedo7 soft top surfboard from the Porirua store as it was the last one they had in stock. After a few rides a crease began to appear in the middle of the board, slowly getting worse.I took the board into the Napier store to get it exchanged on warranty, as I had had it for less than a month.The team there took the board and told me they would get back to me in a number of days.When they did, the warranty was refused as the warranty team said the damage was caused by shore break use (which it wasn't and had only been used in 1ft waves learning).When I argued this, I was offered a NEW board at $10 less than the current price of the board, which is a absolute joke ($329 instead of $339).DON'T buy Torpedo7 brand gear! It's rubbish and they won't refund or exchange it.

Pretty poor service. Went in with the intention to purchase a Giant Stance full suspension mountain bike with the young staff behind the counter not knowing anything regarding stock on hand and laughing behind the counter ignoring my request r.e availability. Fortunately Evo cycles were great and extremely knowledgeable who I ended up buying my $3000.00 bike through.

Thank you for the excellent service that my husband and I received today by two young assistants at your store. The helpful, patient and professional assistance was appreciated. Having to tackle a rusty towbar, assemble an ebike rack and attach the bike for two amateurs was a task in itself.

Great service by a super helpful and knowledgeable team.The Torpedo 7 Branded cookware is great value and saves time and gas as the little kettle boils 800ml of water in less than 3 mins. It’s so worth being a club member and always check at the checkout that you have received your club price or special as the computer scanner doesn’t always get it right. Being a club member means you get your receipt/invoice emailed to you which is great if you ever need to return anything.

Couldn't fault the young lady who helped us with info on bike gloves and Mons Royale Balaclava. She was informative and patient. Just wonderful to receive such excellent service in a retail shop these days.

Store for the outdoors! Lots of gear for all kind of activities. Mixture of brands on offer with prices to suit most people. Best value represented in the clothing clearance racks and occasional offers.

Bought Roxy women's reef boots size 7 online for $49.99. The reef boots were smaller than my actual feet. My feet have been size 7 for decades. Not only that, the enclosed price tags (x2) show $39.99. I have emailed Torpedo7 Napier twice. The first time was only to get a replacement - larger size. No response. The second time I included the disparity between price tag and amount paid, as well as requesting to return the goods for a larger size. I also said if I had no response I would go to the disputes tribunal for reimbursement. I still got no response. Personally, I will never purchase anything from Torpedo7 Napier online or instore. Their customer service is 0. I would also never recommend them as a reliable supplier.