Waste Management

Every interaction with this company is negative. Basic stuff is done wrong and rectifying issues isn't easy. It needs a complete overhaul. It's the only utility company that I have problems with. Ended my service and will go elsewhere. Wishing you the best but needs some work and from talking to others, I'm by far from alone... Best of luck.

Service is gown absolutely down the hill in past years. We are there customer for 6+ years, used to be good but now there driver almost forgets the pickup every week. Secondly they never send yearly pickup calendar to the customers in case there is public holiday neither they call to organize the pickup on public holiday. JJ Richard are much much better in all aspects. They are very organized and punctual too.

The first negative online review I have ever done! This company acquired Sunshine Bins which is how we ended up with them. They are impossible to deal with - any issues and you will be on a phone queue for hours and then get hung up on. They sent a supposed unpaid bill from 2 years ago to a debt collection agency without any correspondence or contact in the interim. It was such a long time ago we could not access our banking records to verify if we actually paid it. It was so small we just paid it to ensure our credit rating stays intact.

Very disappointed with the service supplied and the customer service (when you can reach them).I have only been with this company for a year after moving into a new house in a new area and paying to get our general rubbish & green waste collected. Multiple times the bins were not collected on the scheduled days and told to just leave bin kerbside until collected which could take days.Just got renewal price for general waste bin and the price has risen from $84 to $205 for the year, when i rang to find out if this was a mistake they told me No - it is correct ?For such a big price increase i would expect much better service so i have cancelled my services and gone to one of there competitors, which on first impression is cheaper & better to deal with.Just as example while I write this review I have been on hold with Waste Management for 26 minutes waiting to get my credit note sent back to me (don't know why I expected anything different).

Driver appeared to have had mishap with garden waste bin, found contents of full bin dumped on berm, bin left lying on the road. 2nd bin had been emptied. Rang WM on 4 occasions over nearly 2 weeks to ask them to clean up mess,. Much time spent waiting on phone, In the end gave up as garden waste was drying out and blowing everywhere in wind. I put the whole lot back in bin, and cancelled my contract with WM.

Hands down the worst company I have ever dealt with in my life. No one knows what’s going on, I have been waiting nearly a month to have rubbish bin collected. Should be shut down. Do not use this service

WASTE of time disappointed with customer service!As a customer been with WM 2+yrs had no problems no complaints. Made yearly advance payments for monthly collection…WELL TIMES HAVE CHANGED NOW…Ever since WM have changed schedule days of collection on a monthly basis My garden bin has NOT been collected for 3 months straight, every time I have called and last time I have spoken to a human being which was two months ago, I was told to leave bin on kerbside and will be collected. Did that, week has past not emptied, brought my bin back, putting my bin out on schedule day of collection, months has gone past, still hasn’t been emptied. I have given up calling as I am waiting online for more than 45mins or get a message and then cut off. Unacceptable service. I have emailed, and WM most recent email response, there was a delay for 15/09, Collection was on 5/10 and the driver came to collect at 8:47am our bin was not there.WELL OF COURSE IT WASN’T THERE CAUSE YOU DIDN’T INFORM ME THAT THERE IS COLLECTION FOR THAT DAY!This bin is still full and waiting on the kerbside, COME AND COLLECT YOUR BIN, I DONT WANT YOUR SERVICE ANYMORE.You have lost a valuable customer.Yours sincerelySheryl. T

Constantly late, intermittent customer service.This is the fourth collection I've had to ring / Facebook message about and they couldn't even collect it today although it's two weeks behind.Online it looks like an issue across the board.I think they've either changed management or lost a lot of staff as it never used to be this bad but it's a completely useless operation now.Go to Facebook to see more bad experiences across the country.Currently looking for another service I just need my full bin picked up this time.

Only time I have ever left a negative review but the service from waste management has been absolutely atrocious. 4 times in a row they didn't collect the garden bin as requested through their app. To make matters worse they collected the neighbors bin next to it and left mine. After Countless phone calls, emails, Facebook messages and web enquiries I have nothing to show for it except a load of lost time. I would not recommend them to anyone - in fact I would suggest avoiding them at all costs.