Busy Bees Cleaning Services

I hired them to do an end of lease clean - cost nearly $200 more than the quote said and the landlord rejected the clean as it was not up to standard. After I paid nearly $600 for the clean - I then had to scrub tiles, wipe walls and clean the kitchen again. Do not recommend. I contacted them to make it right and received poor communication where they said they would however never followed through. Was a waste of my time and money.

Had bad experience with busy bees.Not happy with the service at all.I am a single man and they didn’t do a good clean of my small apartment, they didn’t do basic things like wiping down the dining table, dusting under television, fruit bowl etc., bathroom floor was not moped around the toilet area and was left undone and dusty.I asked them to return to clean again as my elderly father was coming to stay and I wanted the place to be nice for him.They did return, however yet again, they did an unprofessional cleaning job leaving the dining table unwiped, bathroom floor not moped with water, only a once over with a dry mop which still left dust and hairs etc. on the floor.After their returned visit that was sub-standard and that didn’t even address the poor service from the first visit, I received a rude text from Frankie and Jenny saying that they will not be returning to do my fortnightly clean, that I had arranged.This is not a professional behaviour.After numerous emails to the owner of the company Busy Bees (Judy Olliver) she finally replied, she was argumentative in her email replies and not at all interested in even hearing or understanding the truth of the matter.I am bringing this to people’s attention as I don’t want anyone else to get ripped off with this company.

I asked for a 4 hour service for my very small 1 bedroom unit.(Tiny kitchen, small dining room, micro bathroom and a double bedroom) I asked for the walls, window sills, door frames and inside windows to be cleaned and was advised by the staff on site that it could not be done due to the risk of getting the cleaning products on my furniture and belongings. When I emailed Judy from management I did not recieve any response. I found them very unprofessional. This cleaning company should receive 0 stars. I do not recommend.

Have used Busy Bees for carpet cleaning in three different houses. Absolutely delighted with results each time.Astonishing.

We recently used their service to do a full clean of our house. They quoted on a 2 hour clean which in general the clean was ok but not satisfactory it did feel rush and to there defence they might of under quoted the job and didn’t realise how big the house was. We gave them the benefit of the doubt and booked again but went with the 6 hour clean unfortunately this is where it turned. When discussing what we required it turned into a yelling match, we just wanted to confirm what the 6 hour clean covers as we didn’t want to have any confusion on what we are after. I personally wouldn’t recommend there service. (We are based in West Auckland)

I ordered a end of lease clean. When I came back after the cleaners had been I found the kitchen to be cleaned to a less than satisfactory condition. The pantry cupboard door had not been wiped down ot even tpuched. Inside the cupboards also looked like it was just wiped with a dry cloth. All the cupboard doors needed to be further wiped down. There was no thoroughness to the clean. There were two guys one of them was on his phone while cleaning the bathroom and cleaned to a very slow pace. This is acceptable however, the state of bathrooms were not bad and I feel his time could of been better utilised helping in the kitchen. When I contacted the agency about the state that they had cleaned I did not get a reply nor did I get a phone call to apologise or offering a consilidation. I took photos of how bad the clean was as evidence to send to the company. I then spend the next 45 minutes re-cleaning the kitchen. Which was not something I wanted to do especially after I had hired a service and paid a high rate for an end of lease clean. I would not reccomend this company if you want a good job. The initial quotation on there website is also very difficult to get them to do exactly what is needed. There was many emails back and fourth regarding what was exactly needed of the company. They sadly still did not get it right. I was very upset and disappointed that this is what happened in a time that is often a stressful and busy time.

IMPORTANT: PLEASE READ THE REVIEWS CAREFULLY AND DON'T MAKE THE SAME MISTAKE WE DID.I wish that I had read these reviews before I booked with Busy Bees. At first I was optimistic about using this service, though the customer service via phone and booking could be improved.We booked an end of tenancy clean for a 3 bedroom house along with wall cleaning, communication was great and they were kind enough to perform the service even though we could not meet them there - because of this we paid 1/2 of the price before we had seen the property.The Kitchen was barely cleaned, the top shelves of all cupboards still dirty and not even so much as wiped (As if we might not see them??) several wall cupboards and their doors were not wiped down or cleaned at all. The toilet room was also unsatisfactory, the toilet itself still covered in dust and dirt, the window sill not wiped properly at all.The rest of the rooms in the house were cleaned decently but they were not hugely dirty aside from needing a vacuum and wipe down of sills and walls.When I contacted them after viewing they essentially called us liars by saying that they had cleaned properly and to our requirements (Which was untrue, I was literally looking at the things they hadn't cleaned!) They they said to us that for the state the house was in they should be paid more - we had called them before the booking and told them that unfortunately be hadn't been able to do a pre-vacuum before they came so they knew already that a decent vacuum was needed.There was no offer to come back and amend the issues and contact became quite rude - we told them we would not pay anymore.They have so many negative reviews, lets hope they learn from them. Pictures of some of the filth below.Our cleaners were - Mohammed and Zulekha.

Recently used for an exit house clean and carpet clean. Excellent service from booking through to the finish of the job. Cleaners turned up promptly and left the house sparkling. Called the carpet cleaner to come a little early, and he did, and again did a superb job removing all stains in the carpet and leaving the house smelling fresh and clean. Really impressed with the professionalism all round and would recommend to anyone needing house cleaning or carpet cleaning.

I was moving out of my flat and needed a move out clean. I found the online instant invoicing that Busy Bee’s had really easy to use and getting an instant quote was great. We did a normal clean of our flat beforehand, I ticked that it was in ‘good condition’. Fiu and Kelly did a meticulous clean, and for such a reasonable price. We were really impressed and will definitely be using Busy Bee’s again.Thank you!Ana

I contacted this company to clean our home and after taking all details from me including address, time & date and instructions on where the key would be they didn't show up.I contacted them and we agreed they would visit the next day with the same instructions.They turned up, found the key, called their boss to confirm the address and decided because nobody was home, they still couldn't be 100% sure it was the right house..I contacted them again and explained that it was becoming quite difficult to arrange and the Tauranga Manager said look if it's too hard