Burnsco Mt Wellington

Exceptional customer service.I came in with some old greasy bearings that I was having trouble tracking down and Brent's customer service was exceptional. He jumped in straight away, didn't mind getting his hands dirty and after exhausting everything they had to offer, gave me some leads of where to check next. Thanks heaps Brent and the rest of the Burnsco staff!

Customer service from the senior sales person has been disappointing during covid alert level 3. If there are new rules or processes to follow, make sure your own team are aware of this and are communicating it to the customer consistently.

Really helpful staff. Able to answer my questions and recommend the right solutions all at a reasonable price

Worst shop for fishing gear. Their stock system is absolutely rubbish, always says items are in stock then you get to store and they aren't in stock. Tried calling multiple times, nobody picks up the phone so you can't even ask them before turning up if they have what you want. Bait always looks old and mangled. Can't believe I went back again only to have the same bad experience. Never again.

Staff here is amazing, knowledgable and ready to help! My go to shop even though it is not closest to my home:)

Fantastic customer service. The team knows their stuff and they have everything you need for marine and RV. A pleasure to shop here.

Staff are always very friendly and helpful. Concerned about safety and want to make sure you buy right gear. Also thanks for recommending the coast guard membership! Has already come in handy.

Thank you Burnsco (not) for making me feel like a 2nd rate citizen and refusing me access to your store on 26 Dec. For simply wanting to purchase a decent mosquito repelling device to protect the family. I have reported this to the #humanrightscommissionnz.

The staff here are amazing! The old boy was super helpful with helping us with information and tips and then Holly was a real gem and made paying for the stuff we got a pleasure! So thank you! Great customer service all round!

A very rude old guy works here. I’m never shopping here again. The guy needs customer service training especially when rudely speaking to me in front of other customers.I briefly pulled my mask down to answer a call. And I was ambushed by this wannabe COVID 19 policeman.I’m triple vaxed and he’s scared I’m going to spread the plague around the shop by answering a phone call. Yet I can go to a restaurant and eat, drink and talk without a mask and without being rudely spoken too.Here’s how you should’ve spoken to me: Excuse me sir! Hi! Do you mind taking that phone call outside because of our shop policies. We appreciate that. Thank you! Oh you shop here regularly…didn’t notice you behind the mask! Thank you for your loyalty but please take the phone call outside.Me: Sure!PS. If you’re worried you will catch COVID 19 and you’re in the age category that makes you more susceptible to catching it then don’t work in retail or any job that requires customers entering your shopTerrible customer service!