The Loop Duty Free New Zealand

Very disappointing and very expensive. Arrived back in NZ to find only The Loop Duty Free open. But, with no competition these guys are a full retail outlet. Their prices were often higher than Super Liquor or others (save money by using google). And the staff said there was very little stock (eg no single bottles of brandy and no Glayva plus others). But their competitors retail liquor stores in Auckland had plenty of stock. I just calculated that my 3 bottles cost me $15 more than shopping elsewhere. Not recommended.

The Loop beauty counter manager needs some customer sensitivity training. I made a small purchase and a bit later decided to cancel my purchase. When I requested this, the manager was called and her first response (while making a grimace) was a curt “why?” I was shocked. If she had just asked politely, “may I ask why you are returning your purchase?” I may have felt a little differently and if she gave me any stupid excuse after that nicely and politely, this would have been a non-event. But, no- She made zero effort to hide her contempt for me. Her expression clearly showed me that what I was asking was ridiculous and it was a huge inconvenience for her. I concede that it is somewhat strange thing to do at a duty free mall (this was first time for me) but I think I’m entitled to make returns at a store. I suppose customer service is not a priority when that customer will most likely not return for a second time. She was so rude and made the whole situation feel so ridiculous that I just walked away saying that it’s fine. It was a single item and I was so shocked that it was a huge deal enough to make your customer feel stupid as if they are doing something wrong. Don’t shop here- shop at Aelia, just opposite the Loop. Professional and courteous. They also ACTUALLY know what they are talking about when you ask questions about liquid requirements. One person at the Loop told me that if the container is not clear, it will be problematic and you can’t take it. Absolute nonsense but just in case I didn’t make the purchase. Of course, just as with everything else, this was also nonsense. They don’t even give your purchase in a red-tape sealed bag like Aelia; it’s in a normal zip lock bag just with their logo on it. What is the point of this? A child could open up the bottle and put something else and seal it back. Amateur hour. The Asian lady sales assistant who helped me was very nice, only thing that saved it a bit. I bought everything else at Aelia and was glad I didn’t spend another penny at the Loop.

Purchased a couple of bottles at the duty free. At the cashier advised that if I want a bag to carry them in then it was an additional 0.50c. Oh an apparently I should be excited as the bags are recyclable. Really a regular plastic bag can be used again.. no kidding. Green washing and petty nickle and diming. Not impressed.

Very disappointed with the service. I bought 2 perfumes which was under 50% off even I asked for sale rep she advised it is for 50%. After I purchased checked my receipt they only gave 30% off. After I had dissucusation via email. Lianne advised it is only 30% off. This is again consumer laws and which is marked incorrect price then billing customers with a different price. Avoid buying this place.

My flight departure was affected by the flood and I had to go back into New Zealand with my duty free items. I was stopped at the security check and my goods were withheld because they were considered dirty since the items had left the security area. The manager from loop duty was so helpful and replaced the same product for me after understanding my situation. Thank you for your service.

Just the worst service possible. I selected a particular perfume and was happy, the staff member Renuka, gave me the boxed one to purchase which I duly did - but when I opened it a couple of minutes after purchasing discovered she had given me the wrong one. I tried to return it to get the correct one but they would not allow this saying it was open and therefore against company policy - even though it was their fault! I did return my other $400 worth of purchases to make a point but they couldn’t care less, never ever would shop here again, useless and an exceptionally poor reflection on NZ.Update to this, I was contacted by Nicole and she was amazing and offered to replace or refund the product which I have had done in the form of a refund - she was amazing, 5 stars to her!! Thanks Steve

Plays the most ANNOYING music. I realise taste in music is subjective, but whatever they play would be annoying because they blast it at top volume across the departure lounge, forcing those who aren't even shopping there to listen to it. I think it's reasonable to want a peaceful coffee before your early morning flight, and The Loop should respect that.

Seems like a 1star is the lowest you can rate which loop does not deserve. Places my order online received a confirmation email and txt my order was ready for collection!! On arrival last night off my international flight there was no one around for me to pick up my order wasting over an hour at the airport impacting my pick up shuttle ! I ended up leaving as all the telephone numbers I tried did not connect or were outside hours!! Called this morning 9times to get told that they actually didn’t have any AirPods in stock so they couldn’t fill my order. No email correspondence from them to state this! Such a waste of time now I’ll have to try and get a refund.

Ordered a phone online through the Loop, got email confirmation for my pickup upon arrival. I go to the collection point and there was nothing there to be collected I was advised that my order was cancelled, I did not receive a cancellation email, no refund and it’s been a week since the money was taken out of my account, they have full stock of the item online. Haven’t heard back from them after phone calls and emails! Very poor, would not recommend purchasing phones off them even if they are cheaper than prices outside of the airport!!!!! I better get my phone delivered!!!!

The bottle of wine was advertised as $33 but the at the counter I got charged $40. I asked the rep twice but she said no it is $40. After I paid and was packing the bottle, I saw her walk down and take down the advertised sticker of $33. This seems to be against the consumer guidelines of advertising a price. I won't be buying again!