NZFitnessgear

Helpful and easy to deal with!

Bought a yoga bag recently and after browsing a range of options settled on a bag from the yoga shop. The whole process was super easy and efficient. Really happy with my purchase which was also the most reasonably priced. Would definitely just head straight to the yoga shop for my next yoga purchase :)

Order arrived in under 24 hours. Great considering the country was in level 4 lockdown. Great service and good price. Product is all I expected. Thanks

I placed an order on the 8th of July, 14 ago. I received a system-generated receipt but no further communication. I emailed them a couple of days asking about the status of my order. The order status was changed to completed a day later, but no one responded to my email. I don't know if it has been shipped and if it has what the tracking number and ETA is. I've been checking my spam folder regularly, and there's nothing in there - none of the system generated emails have been blocked.Terrible customer service. People tend to be tolerant of delays if there is good communication. But it's been complete radio silence from NZ Fitness Gear. I don't even know if they intend to fill my order or if they've just pocketed the money.If I don't hear from them soon, I'll reverse the payment and visit their Wellington shop when I'm up there in a few weeks.Come on, guys... It takes 30 seconds to fire off a quick email. Not hard.UPDATE: Changed from 1 star to 3 starts after the retailer finally replied to my emails. The goods have just arrived also. If they had contacted me to advise of the delay and/or replied to my emails then we could avoid all this unpleasantness.

Excellent service! Have ordered lots from these guys. Items always seem to be in stock & ship really quickly! Quality has been great too. Totally recommend.

Happy with the items purchased. prompt delivery from Wellington warehouse to Hamilton. Thank you

Awesome service products great will definitely be coming back for more

Quality products and great service. Definitely my go to online fitness store.