Condensation Control moistureMASTER

The phone girl Tracey is rude, does not listen and talks over top of us, we have rung multiple times only to get no help at all. We are waiting for a ChCh serviceman to ring us to come and look at our heater (yes Tracey we brought a new one as we told you but you didnt listen) hopefully at $90.00 a call out fee we can get some help and get a solution to our problem. 2 DAYS LATER WE ARE STILL WAITING FOR A CALL

We had the heat recovery system installed this year and it’s made an immediate noticeable difference. It’s taken the chill out of the air, particularly in the ‘colder’ parts of the house. Also, we haven’t had anymore crying windows or damp feeling rooms.Very happy and recommend.

We installed Moisture Master system for the whole house (3 bed room) in Dunedin about year ago. I waited till we get into the winter to see how it could handle the cold nights. We were quite surprised with the results. No condensation at all. One of the best decisions we made after going through many options (Mitsubishi lossnay etc). Easy installation and Edward and the team were brilliant. We highly recommend their system.

We recently had our old Moisture Master system upgraded and expanded with the heat transfer kit and additional outlets. Jason and Edward were fantastic. They were extremely helpful and explained the system and how to use it efficiently. They were very professional and did a fantastic tidy job on the installation. Dona at the office is extremely helpful both leading up to the job and also went out of her way to follow up and make sure we were happy with everything. Great service and we are extremely happy with the difference it has made to our Family home.

We did some research on HRV, SimX, DVS, SmartVent and MoistureMaster and decided to go local with MoistureMaster. A lot of these systems are the same, it's a heat exchanger, controller, fans, ducting and vent outlets. MoistureMaster use a decent branded German import and have their own digital controller and control panel units that they've had customised / made. They're basic but do the job.You don't get sales or filter calls, upselling or any pushy salesman. You just get Paul, his son Edward and the Team. Paul is old school, if you want the best service ring him. He's not prompt on emails and takes a while to reply, nothing against this, just letting you know don't expect immediate email replies. Edward his son is better on the digital front.We had our whole house done in March 2021, 7 outlets added to rooms throughout the 4 bedroom house and one intake in the kitchen (near our heatpump & fire). We got the inline heater boost option as well.Things to note when you're planning it:* Locate the fresh air intake somewhere that suits and ideally is away from the most smells. i.e. You will get log burner smell from neighbours so maybe choose a spot further away from your neighbours chimney etc... We added a 2nd carbon filter and this helped get rid of the fireplace smell.* Locate the exhaust air intake somewhere where you don't notice it, ours is right above the backdoor, probably not the best spot.* Make sure you're room outlets aren't above spots where you're going to be sitting or lying still, i.e. the couch or a bed. Go for corners of the room.* It is not a heating system, it is mixing cold air in with your existing house air and recovering what it can. If you don't have any heating on, this will just make you're house colder. You need to have some form of heating running in Winter. We either have the heatpump on 19 or the fire going.* The Heat exchanger makes noise, it has 2 sets of fans and if you have a thin layer of insulation in your roof space you'll hear it. Get it put above somewhere where this isn't going to bother anyone.Overall we're very happy with the service and installation, we had some tweaks done and nothing was an issue, upped the extraction fan in the bathroom to something stronger and that helped straight away.Condensation wise, it's about 98% better house wide. No more wet windows, doors and frames on your standard Winter night. We have 1st gen double glazing from about 2002, a pretty airtight house & it condensates badly. There's still the odd morning during extreme moisture generating conditions (-5 out and 20 in) when the very bottom of a glass door and the window framing is a little damp but nothing like it used to be. This is pretty standard with any system. We run it on 2 in winter and 1 in summer, we could go up to 3 in winter but haven't yet.

Great service, quality customer rapport and a product they beleive in.We have had the system for just on a month and we can feel the difference. Wish we had done it sooner.

Edward, Paul, Jason and Donna are a fantastic team to deal with.We had two German heat exchangers and fan systems (controlled by wifi and an app) installed into our 2 separate roof spaces with outlets going into every room of the house - 10 in total. As part of the quote we received a diagram of where each vent would be placed which was really helpful. The system runs hot water through it powered by an outside boiler. We can control the two zones separately via an app. We have very high ceilings and the difference central heating has made to our home is phenomenal! We absolutely love it.They also installed 3 bathroom extraction fans and roof domes which had to be installed perfectly as we own a Category II Heritage listed building. Edward is also a registered electrician so he was able to complete all the electrical work on the fans, central heating and boiler.Paul (Edward's dad) is certified with the Dunedin City Council to author Producer Statements for ventilation and extractor systems stating the system complied with the relevant NZ standards. It was perfect this work could all be completed in-house.Such an outstanding team - thank you.

Excellent service and great product very happy with our Moisture Master heat recovery system.