Waste Management (Corporate Office)

This is my last resort in attempting to communicate with Waste Management. I made online contact 10 days ago re a bin not being picked up, reference 04681411. I have still not had a reply to this. Resorted to calling your 0800 number this morning, as I type this I have been on hold for 56 minutes. Does Waste Management still operate in NZ? Does it understand the word Service?

Not even worthy of a star! Over the years the odd missed pickup was barely acceptable. However it started happening weekly, I spent 20-30 minutes minimum waiting for the callcentre to answer to basically be told they can’t do anything till next pickup (which then didn’t happen) eventually I cancelled my contract. Been waiting 5 weeks to date to have this collected full of rubbish. DO NOT use this company!

About services in Auckland. Ordered 3m3 skip bin, described all specifics of the driveway (narrow, neighbour's roof bloks access for large tracks, need for an experienced driver and etc). Initially was hoping it all will be fine, as someone contacted me and even asked to send them a photo of the driveway. But it all turned nasty. No skip bin was delivered on the due date, as despite of all information provided their experienced driver" came on the large track. Had a very intense discussion with their operator

Very bad service. Have wkly wheelie bins with this company. Did not gt picked up on mon and when i called about it they said i shouldve called mon which is not possible as i finish 5pm same time as thm. Ladies i spoke to constantly kept trying to find reasons why this was my fault evn to say payment wasnt in on time (48hrs) although they txted less than 12hrs before to say “have your bin out by 7am” was then promised bins would get picked up wed. Then got a txt saying thurs then fri then when we can - which in other words means mon a whole week aftr. Bad service, unrealistic timelines and lies. Leaving after my money is used in acc! Worse bin company.

Waste Management have given wheelie bin customers only one month's notice that they are discontinuing their service (at least in central Auckland where I am). This is despite having paid for a year in advance. And then to top it off, I just gave up on trying to talk to someone about this situation after 1 hour and 8 minutes on hold. Absolutely atrocious customer service.

Waste Management have been nothing but a headache for us! We have both a weekly rubbish bin (household) and a monthly garden bin with WM. Our garden bin has been on the berm for 1 1/2 weeks and has not been emptied. I emailed the day after the service was missed (8 days ago) and still have no response. Our weekly rubbish bin was also missed yesterday along with the other bins on our street.Their billing system is confusing and very unclear with what you are paying for, their customer service is severely lacking. And there is NO communication from the company. What I could understand is if there was shortages within the company which meant pick ups would be delayed, some notice to inform us. I have now had to pay extra money to buy rubbish bags to remove the rubbish and garden waste which is now back logged due to the missed collections. All on top of this as well as the hefty price increase for our services months prior. NOT acceptable service.DO NOT RECOMMEND - will be looking elsewhere for our services.

If I can choose 0 star, I would do that.Their 0800 phone call service it so terrible.A lady from there just repeat and repeat. Didn’t listen to me, cut off my.Regarding flexibin, they don’t tell you take 7-14days when you buy it. They will tell you when you book the collection which is a kind of cheating.Hope they could value their reputation and upgrade their services

DO NOT RECCOMMEND! I have been severely frustrated trying to get any sort of update from waste management. During my time with them my bins were regularly collected late, their website is not user friendly and makes it difficult to see any info you need and they lack in communication like no other service I've paid for before. I cancelled my service 28th October due to moving countries and was told I could not book an extra service due to my account being cancelled and my last payment would cover my bin being emptied and removed before I left (which didn't happen and I had to leave the bin at my vacant property), I then had a payment on the 30th October with a monthly charge - odd as I was told my account was closed and I could no longer be charged due to this. Have queried wthis with WM multiple times via phone - 30th October, 7th November and 23rd November (this time I was hung up on and had to call back), also via email on the 5th, 7th and 16th of November and empty promises of repayment have been made. I still have not received my money back. DO NOT USE WM! Save your money and use another company that might actually value their customers and provide a decent service for what you're paying them for!

Waste management truck keeps picking up residential bins well before 7am disturbing and waking us up. It is a RESIDENTIAL area, and this is a breach of council rules!!! Pointless ringing WM as they don't care or do anything to stop it happening!!!

Have been attempting to get waste management to pick up bins for well over a month at this point. They own the bins, I have paid for the service but as far as I can tell they just don't care about removing the bins they own from the side of the road.You are the most useless company I have ever delt with.If someone at waste management gets this please pick my bins up. I will not call again because the wait times are insane even when you call as the service opens.I don't care that you have had delays or staff shortages - these do not explain the month of constant calls from me resulting in no action from your side. Emails also seem ineffective as you called me the wrong name when you replied, then never replied after the first email.For anyone else reading this, I would highly recommend waste management if you are looking for a service where your rubbish is allowed to rot on the side of the road, or if you just like the sound of hold music on their customer service help line because they really excel at these two offerings.