Horizon Radiology

That was the worse ultrasound experience I’ve ever had! I went in for a medical pelvic ultrasound after having ruptured ovarian cysts, the older lady who did the scan and no empathy. Was cold and not nice at all! This is a scary time for me I’ve had cysts before that have ruptured my Fallopian tubes, I told her this and she couldn’t have cared less! This scan hurt too! I’ve had 4 of these scans before so know what to expect, I told her it hurt a lot and she didn’t care at all and just was a cold wall. The receptionist wasn’t much better. Grateful they could fit me in and results will be fast but na if you were going here for your first baby scan go to pacific or even go private!

I would have been waiting another 2-3 weeks for another clinic to see me for a steroid injection in my elbow (already being in pain for 4 weeks) the staff here are great, Dr Billy made a very painful procedure (not gonna lie it hurts!) the best it could have possibly been, he informed me every step of the way what was happening, even making me laugh as the tears rolled down my face. Afterwards making sure that I was ok before leaving. I don't have any hesitation returning if needed in the future

They did the ultrasound of my thumb and got the right diagnosis. Physio thought it was one thing but they managed to find what was the actual cause, and it made more sense than Physio’s diagnosis.Will definitely go there again.

I cannot for the life of me understand the terrible reviews on here. I've had more than 6 ultrasounds at 4 different practices and this was by far the best experience I've ever had.The receptionist greeted me and chatted for a bit while I waited. She made sure I'd drunk enough water and checked in to make sure I was doing ok after 15 minutes, she also updated me on the wait time (running early!).The radiologist was unbelievably kind, taking time to explain things as she scanned, as well as helping keep me distracted by just chatting with me. Her technique was great and I had no discomfort. She made me feel completely at ease, which is a stark comparison to the last time I had that particular scan.There is even plenty of parking nearby.

Won't recommend for pregnancy scans. The staff and doctor seemed aloof. She did not let me ask questions during the scan. I asked can I hear the heartbeat, and she said the child is moving so everything is alright. I could not see anything on screen and doctor did not care to explain. I wish I went somewhere else :(.

I went in for my 12 week pregnancy scan during level 3 so my partner wasn’t able to come. What is meant to be a special moment was ruined immediately. Absolutely appalling experience here. Helen was so rude to me that I left in tears. She was grumpy, rude and, wouldn’t explain anything to me. When I asked if my baby was ok she said “I don’t know it’s too early to tell”. She didn’t point out the heartbeat (I had to ask) and then again I asked does everything look ok!? She answered “like I said it’s too early to tell”. She left the gel all over my stomach and said you can go without cleaning it off. I was already anxious going to this appointment like most people would be and It’s disgusting the way I was treated and it’s shocking that someone like that works there. Reading all the reviews I see this is not a one off. Do not go there!!

Absolutely horrible service. My partner had her pregnancy 12 week scan here, the lady who ran the scan provided no comfort. When asked if the baby was doing ok she responded by snapping back that there's no way to tell! Once the scan was over she left my partner covered in gel and asked her to clean it up herself. We will never go back here and encourage other to stay away.

I was recommended Horizon Radiology by my doctor as the wait times were significantly better during this time. I am very happy I received an ultrasound on my back from this centrally located business. No bells or whistles but the booking process was simple and the sonographer was excellent. No waiting around. The follow up was great too. I highly recommend and am grateful they were available to take me at short notice. There are not many onstreet carparks on Taranaki Street these days but there is a carpark building just across the road.

After reading the other reviews, I will be honest, I was very nervous about my appointment and walked in prepared to be disappointed. But the inverse was true, the staff were friendly, my doctor was patient, kind, and explained what was going on and answered all of my questions. One of the better experiences I've had

We experienced an amazing service from the Horizon staff team today. Our doctor had not provided the required detailed referral form for an ultrasound, but the friendly staff went out of their way to ring around to try and get the details to enable the appointment to go ahead which it did. It was well worth traveling from the Hutt Valley to receive both a timely appointment and such great service (the wait time in the Hutt for an appointment was four weeks, whereas Horizon had an appointment within a week of ringing. Thanks heaps!