SBS Bank - Hamilton

Andrew has been an absolute pleasure to work with.Would definitely recommend him

I had applied for a service using their online portal, they collected several financial information, subsequently, they wrote an email asking for several documents without providing any provisional approval. At this stage, I withdrew the application, I was told that the sensitive information provided will be retained and can't be destroyed, which is a serious violation of my privacy.I advise everyone to refrain from using the services of this bank as they have serious privacy transgression.

This is the worst service I have ever had from a bank. I am trying to draw my money out to purchase a business that was booked 3 days ago and this wasn't done, they then when I chased them up tried to penalise with a $1300 fee for closing a TD early which had been quoted a few days earlier at several hundred. They have now not got back to me it is 2:30 and they close at 3:00

So far so good took them a little while to get back to me with the account set up but everything seems to be working as it should The app is very easy to use as well

I joined SBS Bank yesterday and opened my accounts with them. I was really impressed with Branch Manager John's friendliness and customer service. He and Raewynne. helped me to open my accounts with ease. Well done John and Raewynne. Thanks for your help.

We have been with SBS for about 7-8 years. They have always been reasonable with lending and their online services are adequate. Wait times for the loan department can be long. Also, remote foreign transfers are not possible (you have to do it in-branch).

The Hamilton branch staff have always been helpful and cheerful over the several years I have been a member.

I was waiting to hear back someone from Home loan department, unfortunately no body hasn’t call back for last three days. Every single time when I call contact center, there were no solution and staff not able to provide information. I highly believe staff are not trained and not qualified enough to the job. Very unprofessional service. Some staff were very arrogant rude and very unprofessional.

Initial contact with Pauline a seemingly treasured member of SBS well you would think so but with the way Pauline expressed get current discontent within the changes going on around her left her feeling disgruntled and boo looney happy in her employment was unprofessional and made me cease any further connections with your bank, but surety being majorly put off by Pauline after trying to speak to management constantly over a sensitive and delicate home matter I/ we have given up.Also Raewyn I'm coming after you how dare you provide loans to an elder against their house on a 12 years contract KNOWING she only had 4 months to live you called her a friend.You're a treacherous money grubbing scab of a human.Also people 2 to be exact have left after John because NOBODY agrees with your ethics or lack of.Thank you to Co-operative bank we secured our home.The OMBUDSMAN KNOWS YOUR NAME NOW.