Living Waters Medical

I feel the doctor who saw my 89 year old mum was negligent in his consultant with her. She was a new patient to him, she asked for an inhaler change as she has become quite wheezy lately. He did this without even listening to her lung sounds, check her breathing, ask any further questions. Also as I new patient he didn't discuss her medical history or even do her blood pressure, check her pulse. These are basic assessment requirements and it seems incredible they are not part of the living waters medical centers routine procedures. I will be transferring her to another practice as soon as possible

The most UNPROFESSIONAL AND RUDE “practice” I have ever experienced. They should not be open. Was never contacted/called for a phone appointment and when I called them they said I would have to wait another week to see a doctor. ZERO compassion. DO NOT GO HERE!

They are the most useless nursing/doctors staff I have ever come across. We have had multiple problems with this place. My husband had an appointment on a Monday they cancelled that appointment and changed it for the Tuesday he had to have a ECG test done have bloods and get more meds and be refered to a heart doctor they knew all this its pretty urgent as was sent all the info from Waikato hospital as he ended up in there while we were away and had paperwork on him and had shown them, a nurse done the ECG test but didn't know how to read it so had to make another appointment for the following week as there is no doctors there to do so, pretty slack they should know how to do there job and should always have a doctor there for these types of things. We're having to go up to Wam everytime us or our kids are sick because they don't have any appointments or free spots for anyone to get checked. I think instead of opening and putting all there time into these other places that they have opened like skin clinic, rest home ECT they need to be and concentrate on this go clinic so everyone gets the right treatment and can actually get appointments and not have to wait weeks because of limited staff and whatever other excuses they come up with.

The communication and professionalism of this practice is beyond poor. Not only was I not even asked about my condition, but I was scheduled for surgery before the doctor even tried to take of my issue in house. Upon me trying to get an answer as to why he wouldn't do the procedure I was told 'the doctor will call you'. The Dr did not call, nor did he over the following 2.5-3 weeks that I tried numerous times to get an answer from anyone. $90 down the drain and have since moved practices to one that is willing to do the procedure and whose communication with their paitents is much, much better.

Oh they are great if you like waiting 2 weeks for an appointment only to see the nurse but still pay doctors rates. Seen the doctor once in 3 years, get the nurse every other time. Never appointments available when you need them. Absolutely ridiculous.

This practice seems to be failing alot of its patients.Phone consultations I was told are the norm now. This was from somebody I had never met but was reviewing my medical notes. How did I know she as actually a real Dr ?

This practice would get zero stars if it was an option. Do NOT enrol with them as there is NO doctor onsite, he's too busy doing other work. I'm disgusted they feel it's ok for their patients not to see a Dr and refer them to WAM. Kylie you are the practice manager, you need to do your job and not be defensive, you are dealing with peoples lives. I will be making a Health and Disability Commissioner complaint regarding this clinic and no doctor appointments being available and encourage others to do the same.

Highly recommended. All the staff are welcoming and put you at ease with their friendliness and professionalism. Beautiful new centre in Rakau Road. Their fees are $37. I was paying $53 at my last GP

Do not join this practice.The ONE doctor is never there, he boasts about having lots of high-risk patients but never sees them and doesnt fill urgent prescriptions. The doctor has his fingers in too many pies to focus on this practice. No nurse practitioner either - after the one who had to see every patient because the doctor was elsewhere left the practice. Everything on their website about care, communication, and competence is lies.This practice is historically aggressive and aloof when verbally informed of issues patients have with the practice and services they have received (or lack thereof). Upon making verbal complaints, they are abusive, and have an if you dont like it

The receptionist and manager Kylie Wagstaff is extremely rude and unprofessional. I had made an appointment to see the doctor one month in advance. Upon turning up I found I had been put with someone else. My appointment was a follow up one and the doctor was going to discuss information from previous appointment. When I questioned Kylie why I was not informed of the change, she responded with they were busy". They knew a week and half earlier that the doctor was unable to keep his appointment. I said it was unprofessional and I should of been notified of the change beforehand. Kylie responded that they "do not tolerate that kind of behaviour". I questioned her