Nick Scali Furniture

The absolute worst furniture outfit I have ever purchased from. Still currently in the process of explaining and getting Nick Scali to understand I will not accept a damaged product on delivery. I currently have a Buffet cabinet sitting in my lounge room which I refuse to use due to damage, they have tried to replace once and that replacement was also damaged with chips and scratches and wearing marks inside the doors. I have made it clear I do not want to continue on with this replacement process and I have been given no choice. They will not take the damaged item out of my house firstly, they will not refund me and they are also stating that there is no damage noted on the replacement product that they returned to the warehouse - (they cannot see damage on the photos that have been taken) PHOTOS!!! Your not even dealing with a person who has seen the item you have returned back to them! Absolute joke of an outfit, would never buy from them again. Just wish they would come pick up the item from my lounge room and get it out of my house so I can purchase an item elsewhere that I can use!!

Refused to assist with a small replacement part for an expensive chair which was just outside warranty. We were happy to pay, but they just want to sell a whole new chair. Avoid this company.

I was going to say that this review would b NO stars if that was possible, however, to be fair, the product is awesome.And that’s about where it ends for this organisation.EVERYTHING outside of the product is disastrously abominable (yes, I googled to find THE WORSE words I could).Sadly, I cannot describe how systematically useless these guys were, at every turn. I literally cannot understand how they are still in business.You think to yourself “I wonder how they’ll deal with this”, you think of the worst possible option, and that’s how they respond. Time and time again.We ordered AND PAID for our item 12feb. We had it delivered last week- 25may. In store, when purchasing, they said they had multiple units in stock, four weeks later when I called for the first time they had no stock.At every turn, no one from this organisation takes responsibility. They seem to take the pass the the buck option and try and get you spinning round in this vortex between Australia, Auckland, and In-store.It absolutely is the worst consumer experience in my memory.And do not tell me you’re interested to investigate- because I have replied to that sham, and had nil follow up once I replied. Un. Believable.AND THIS EXPERIENCE IS NOT EXCLUSIVE TO ME.Take a real, serious, genuine, look at yourselves Nick Scali, you can’t continue to do business like this in NZ, we won’t stand for it….Yes, in the end, you paid for delivery- because I demanded it. It wasn’t offered. And nil apologies. Just a begrudging acceptance.Pretty much sums up the business: a begrudging acceptance that they have to deal with us, oh that’s right- because we buy yr stuff

I purchased a dining table and coffee table from Nick Scali. When we got to the depot they instructed us to check the goods. As we were in a giant warehouse with concrete floors we unwrapped the goods as far as practical to make sure no obvious defects, scratches, damage, etc. We did not try to assemble the goods as we would have likely damaged them given where we were. We signed saying we had inspected the goods, then re-packaged them and drove home.Once I assembled the goods we noticed some less obvious defects. On the dining table holes in the legs holes didnt match, and certain areas of the tabletop had obvious ridges. On the coffee table there was a big bow and in general a pretty poor finish (lots of white areas).I took photos of all the problem areas and submitted to Nick Scali. They agreed to warranty the coffee table but told me the dining table issues were 'natural variances in the wood' (and they wouldn't warranty this). I wasn't actually seeking a warranty on the dining table, but their response was clearly them trying to get out of having to do anything.....its certainly not 'natural defects', and the photos clearly showed that. Not impressed.The salesperson also told me they would send someone out to collect the coffee table and replace it. A couple of days later I get a call saying since I picked it up they would no longer send someone and I had to drive back to Auckland (during a weekday) to swap the table. I offered to pay for shipping for the warranty item if they paid for shipping to return the defective unit. No go. Then they pulled the card that 'you signed you'd inspected it when you picked it up'. Bingo, I knew it was coming.I asked how I was supposed to do a full 100% check in their warehouse which was clearly not an area for furniture assembly (forklifts, trucks, etc). (Chances of scratching something? High.) She told me it was my responsibility and it didn't matter. I questioned what happens when we order transport? She informed me the logistics company needs to sign that the package is not damaged.....I questioned how they do that above and beyond what I did.....her response was that if they wanted to be sure they would have to assemble the package in the warehouse and repackage. Bullcrap, what logistics company does that?!Eventually we agreed I could bring it back at any time in the next 6 months, at which point I was told 'but you need to give us 1-2 months notice so we can be sure we have one in stock'. I told her that wasn't acceptable, and that I was formally requesting she put one aside for me now and keep it in stock until I was coming to Auckland (no idea when). She agreed to this pretty quickly (somewhat to my surprise).So I guess the lessons from my story are:1. The showroom quality does not match the actual quality2. If picking up your goods refuse to sign the 'I have inspected the goods' declaration (or at least write you have only performed a cursory inspection for major defects). Based on discussions with other employees I'm not the only one in this boat.3. Once the money is handed over it appears they will do whatever they can to get out of incurring warranty costs.

Horrible buying experience. I called them regarding my order, as I purchase 5 items and I wanted to see if any items had come in stock after weeks of waiting. Most of my order was in stock and the guy was so rude then said he would call back and never did. So 3 weeks later i drove 80km round trip to go in store and found terrible service there too, no sorrys, they just wrung out every last cent they could to split the order. Left me with horrible feeling of buyer remorse and I haven’t even received goods yet.Maybe work on making your customers leave with a positive experience then they might come back again or even recommend you to their friends? Just a thought!

We bought two couches one fabric and one leather, they took almost exactly the amount of time we were told they would to be delivered. The lads who delivered it were fantastic and put them exactly where we wanted and had us inspect them to make sure we were happy before they left. The quality is fantastic, after reading reviews I was worried I had done the wrong thing but I’m so stoked with the couches and the service. Thank you Manpreet from Nickscali Hamilton NZ for unmatched customer service. The whole experience was perfect hence the 5 stars. I think people just need to exercise patients during a shipping crisis.

Bought two couches, a coffee table and two side tables and couldn't be happier with them. Arrived exactly when they said they would. Very helpful staff in store.

You have to arrange your own delivery service. If anything goes wrong, which is highly likely as the communication within this company is to a very poor standard, Its up to you to sort it out.Very stressful with zero compensation. I've paid in full and over a month in delays in receiving half my furniture stored in their Auckland based warehouse. Ive been waiting since January, its now mid April. Over the planned time they said it would take. Our other half of our furniture does not have a definite ETA yet? Just been put off another 4 weeks. It is super frustrating and I would have never experienced this with Harvey Norman. WOULD NOT RECOMMEND BUYING ANYTHING THROUGH THIS COMPANYWe spent thousands here. The leather lounge suites in-store look firm, when ours arrived 8months after purchasing, it was wrinkled and still is after owning it for 1 year. This is false advertising in their stores. They deny there is a problem even after getn a report done on the suite. I gave up with them as they are way too stressful to deal with

Quite possibly the worst and most frustrating experience possible. We accept that delays are inevitable in the current climate. Our new lounge suite is sitting at the distribution center but trying to arrange its collection is a nightmare. Nobody wants to help, the number on the website no longer works ( for the center), my local carrier refuses to deal with Nic Scali because its too difficult. They wont allow a private pick up as we have to be trained in handling furniture according to some call center operator in some remote part of the world!! Ref ZY0763R if someone wants to help

Nice but a lot of their furnitures we didn't like as they were mostly too soft as we wanted firm sofas do they can last for years. Prices are rediculous so no thank you. But we did like this lovely dining table and bench chair.