Afrosentail Beauty Store

Only place in Chch that has certan hair products etc. Love the friendly professional service. Will visit soon

My mother ordered from you over two months ago and only received it today and it wasn't even what was ordered. Her initial order was apparently out of stock but you didn't bother to let her know until she emailed you twice then messaged on Facebook (I have the receipts). Complete lack of communication. You blamed the shipping on COVID-19 for over a month and she is a sweet, nonconfrontational person so she let it go despite having received other orders from places out of NZ within a week. She messaged again and your response was blunt and condescending, telling her to be patient but offering no compensation or understanding of her frustration. You then wait almost another month to tell her that you're going to send her something else instead. Tell not ask. I'm sure you're knowledgeable in your industry as am I but your utter lack of communication and professionalism will be a problem for you in future. I messaged you back on her account telling you we didn't want your suggested replacement. We wanted what we ordered over two months ago or a refund ($27 but more principle than financial). You replied ok". The package arrived today with what you felt we should get

fantastic service, the lady who served me was so helpful and kind. Highly recommend going here for your curly hair needs :-)

Ooooh this place has all you need i would end up very broke because i wanted to buy everything love this shop

This was such a great find for me - I have two kids with curly hair but mine is straight and I was a bit lost looking after their hair. Ladi was so helpful, she was very generous with her time, talking with me about the kids’ hair type, and she recommended a shampoo and conditioner that has been really excellent, and a detangler that has changed my life - no more spending 45 minutes detangling hair while my four year old watches a video! Thank you Ladi! She also recommended a couple of products for my husband which were fantastic and he’s actually ordered them again. They weren’t in stock but Ladi’s communication was really prompt - she explained that there had been a shipping problem and would let us know when they arrived.

very handy shop for all hair products,great lady very helpful ♥️ definitely go back its hidden in the Bishopdale shops at the back of new world.

Good service, received it in 6days CHC to AKL . I ordered 3 bundles of braiding hair, Good quality and loved the free accessories.

I just received an online order, the customer service was lovely and the packaging was carefully and securely packed. I will be definitely ordering from them again!

Best ever. Amazing lady with so much experience, honesty and an awesome range of products. Thankyou so much, we will be back