Just Cuts Sylvia Park

My 12 yr old son and I both booked for a haircut. There were two stylists on duty ( a male and a female). I asked if we can order it so my son went with the guy, explaining that he had had a great haircut from him on the past and we’ve specifically seen he was on duty.Despite there being no customers in a queue the woman (Tui), flatly refused announcing that they don’t cater for requests. Everyone want to go to him. I explained I was fine having her cut my hair whenever she became available we would just alter our order to suit.At that point she unleashed a huge “power trip” refusing to serve us at all as we didn’t “obey her”. She threatened to call security.My son was in tears, and customers having their hair cut tried to intervene.Not at all customer service or even a basic level of decency.

I have been going to this just cuts since it was open. They were so good but seems they have only bad staff left. There is a Japanese guy who is the best ever but the rest are rude and do not cut properly. Tui is the worst. She takes for ages because she talks so much but the hair cuts are bad. She never listens and is so lazy. She tries to convince the customers that they do not need a hair cut because their hair is fine so that she can get away on time. Especially on late nights. She was extremely rude to me lat night. Once she had my fringe. I went back to get it right but I had not complained. You know sometimes you wash your hair and it does not look right so I went back to get it corrected . It says that on their receipt. That is a service we customers are entitled to. Anyway when I went back yesterday afterwaiting for 45 minutes. She told me oh you complained about lol. To be honest I didn't even recall that. I has checkin in from the car. my app said wait is 10 ro 15 mins so I went in and she said no no the wait is 35 mins and I have two more customers. Think she remembered me and pushed me back in the queue. Again I work in the city. waited 46 mins for her to tell me I do not need a hair cut. She does not deserve a 1 star. I feel sorry for just cuts who has employees like her who dont care about long standing customers. I used to go regularly. I asked her to shape my fringe to curtain and she said she could not cut it. She refused to cut my hair so when I said it seems you just dont want to cut my hair and she said think what you think and left me started to serve another customer. I walked out and went to sharing shed who cut my curtain bangs nicely. Also the lady at curtain bangs advised me that my hair was spoilt by the Asian lady at just cuts who had razored my hair unevenly at the back. last time I we t this Asian lady is nice but does not have good English. I showed her pictures but she spoiled my hair. But Tui does not deserve a job at all. She is arrogant lazy and takes for ages. they are down two people on late nights and I have waited 2 hrs and never complained. I was told that most of their good hairdressers left. I think I was stupid to go back. just walk a bit further a d go the sgaring shed. you don't have to wait and they are friendly and cheaper I urge you everyone if you get Tui and the Asian lady with glasses .Run for your life. In fact do bot visit them. their wait times are not worth it and they don't care or apologize. Trust me.

My daughter had a haircut by Rae, thank you for making my daughters haircut a great one. Rae was so helpful and listened really well to how I wanted her hair done, she trimmed and cut out a lot of the weight of her hair. Thank you Rae we will definitely return again soon.

Because its walk in apptmt, I knew I would wait. So had a warm welcome and placed in a queue. Got in around the time said and the hair stylist was great at listening and asking good questions. Would use them again.

I want to share my experience today at this place with one of the staff who lacks professionalism and manners.First of all, this lady who cut my hair gave me really bad expressions throughout cutting my hair,Which made me felt like may Be I m in the wrong place or may be this lady hates her job that’s why she is making this faces while cutting customers hair.Secondly, I don’t know what was going in her mind, that she made my hair so wet by keep spraying water on my hair and sprayed so much water on my face,,, as well ,,,, even I informed her that my face is getting really wet,, ,, she gave me a tissue and keep spraying water on my hair,,and faceAnd after Finishing the hair cut , she asked me oh do you want me to dry your hair,,I said yes I can’t go out with wet hair,,She said okay but you will be charged extra $15 for drying hair.,Which does not make sense to me.I mean which barber soaked customers hair with water while cutting and then charge them extra to dry them.

I am just cut sylvia Park loyal customer for the last 7 years, but I have never had very bad experiences before. The japanes boy doesn't want to understand what I try to explain to him. firstly he just trim my hair and said done i said i want bit short and cut down the volume and than he just only cut from bottom and make very very short with no shape now my hair look uneven big volume on head and short from back and it was like a nightmare for me to explaining him and he just keep laughing which annoying me and he make me feel like he know the hair cut i don't need to tell him" Then hair was full wet after cutting (of course)

Tui was fantastic with my one year old daughters first haircut! My little one did not want anyone touching her hair as expected but Tui’s patience made it happen. We will be coming back for more haircuts in the future.

The whole family have been coming here for years now. Anyways been an easy process to join the queue and get a text when it's time to come back for your haircut. I especially love Tui who gives the best shampoo and head massages! We've only once had a bad haircut for the toddler and they were great at honouring their 7 day guarantee and re-cut his hair free of charge. Highly recommend.

Last time i had my hair cut was so great and it was the maori lady who did my haircut. But this time someone else did my haircut and it is not looking great. I am not happy with the result.I am not having my hair cut again if it is not the maori lady and the stars are for her.