Heaven Sent Pet Cremations

To be honest, this service doesn't even deserve 1 star. The only positive I have is that I got my pup back after a right old rigmarole.I placed an order via email, had no response, sent it again, no response so I then called Allan and we confirmed over the phone. A couple weeks pass and I go to collect my order. I was in Dunedin (I live in Central Otago) to pick her up the Friday she was apparently ready, but due to heaven sent screwing up our order (only providing pups ashes back in 1 cardboard box, when we emailed and confirmed on the phone she was to be split in two and placed in two rimu urns) I then had to drive out to Green Island to drop her off to Allan, missed an event back home that night due to being mucked around by the confusion at the vets and dropping her off, I then had to come back to Dunedin the following Monday just to pick her up when I should have been able to collect her the first time around. I have now paid all invoices at the vets (actually over paying their invoice by $13.26) and they are hounding me for further money. I have never had such poor service from a business.

Amazing Staff, Jo especially made a sad experience a touch more bearable. Many Thanks

Thank you so much for getting Sam home before Christmas. Very caring and respectful and have made the grieving process just a little bit easier

We lost our little fur baby,and got in contact with Alan Chalmers,right from the start he was very professional and caring.He bought beautiful urns around for us to pick,and never once did he rush us.He made a very hard time easier for us. Thank you so much.

Most amazing caring person I have ever talked to made me feel like my pet was in safe hands thank you guys so much bully will always be by my side if I could give more then 5 stars I would

Great service from Heaven Sent in a sad time. Thanks Allan.

5 stars! Graham was caring and respectful to deal with and made a difficult process very easy. Thank you all at heaven sent.

Thank you for taking care of my Bubba Girl (Torino). She arrived home today. The pine box and the plaque are so beautiful. The lovely card was a lovely touch. It really helped that the process was so easy in this hard time and I knew she would be looked after. Thank you so much for bringing her back home.

Such a wonderfully kind and sensitive service. Jo was a great support during that what was a devastating experience. I cannot recommend them more highly.