Parmco

Here we go:Conflicting thoughts on this review.Let me start by saying five years ago I really struggled with sorting a defective product. After awhile and tricky negotiation, we came to an agreement.Fast forward to now; I have an oven that has had a part fail after 5.5 years. I contacted Parmco, an extremely polite Parmco staff person organised a repair agent to assess and repair.Repair took a couple of weeks as repair agent busy & waited for part. Oven now working fine.I feel apprehensive that I’m going to receive a bill even though I was told it’s all covered.However, at this time, well done Parmco.Do I recommend….on this service…Yes, on past performance, No.(Four stars due to originally organising a repair agent that wasn’t in correct area and refused to return calls.)Perhaps they’ve turned a corner?

If I could give zero stars I would. Worst oven I've ever owned. Knob fell off after a month and had to be repaired. Then, a few months later the knob broke again and the support racks on the side of the oven fell off. Very uneven cooking results - cakes would overcook on one side etc. A HUGE amount of steam billowed out of the oven every time I opened the door. They blamed the excessive steam on the installation but it was installed by a registered electrician. I suggested that they send one of their electricians to fix it and at that point, they ghosted me. Simply would not respond to numerous emails. Worst customer experience ever! Do not go near this brand. My oven is still under warranty but I have given up and will have to go and buy another brand. I hate that they get away with this.

Not happy with the product also the service. We installed a 90cm rangehood claiming to have suction capacity 1000L. However it works really terrible with very loud noise but barely air flow. Called the service within warranty period but they refused to diagnose for free. Does recommend this brand.

Would give 0 stars if I could! We ordered a brand new oven for tenants, and shortly after installation it was discover the door was damaged and had been had GLUED back together by this supplier! They then refused to install the new door provided under warranty and suggested we do it ourselves… both people we dealt with for this issue were unfriendly and not helpful. Will not be using again.

I would give zero stars if I could. I have had a terrible, high pitched noise whenever my dishwasher is going. I don't use it very much so was only putting it on when I was going out. My experience with the service department was terrible. I sent videos and audio recordings of the noise and the reply I got was that there was nothing wrong with the unit, that there may be something caught in the pump, but it would work its way out over time. The person's reply was patronising and dismissive. They gave me no advice on how to address it, and after my last reply begging for help they just ghosted me.

That is money make machine our gas hob under 2 years old was warranty 7 years problem wok not working properly in sent all document what she said all photos 2 times then she said that not under warranty cos broken but wasn’t broken then I asked her so what for warranty only frame if not burner but she said sorry you need to pay money for parts then I paid $126.50 but I can’t understand why they giving 7 years warranty if not covered burners problemPlease not buying anything from this company they only made money not trust must read feedback then buying

Ceramic stove is very fragile. Worst of all can’t be replaced but need to buy whole new product. Installation and delivery costs extra. Not recommended at all.

Beware this company! They con you into thinking that they provide a 7 year warranty however they do not!! They simply ignore your emails and phone calls until you give up. I have an exhaust fan that is less than 3 years old and wont work, they won't honour the warranty. Very poor service and product. Buyer beware!

Worst experience.If you try any warranty claim, expect comments such as we received; 'sell it on Trademe and buy another one'.We have bought a number of these appliances for our rentals. Despite the very frequent issue of missing manuals/accessories etc, we thought this is a minor concern in exchange for an alleged 5-7 years warranty.We bought an oven for our home.After unpacking, we found problems with the body of the oven.Drawer misaligned and will not close completely (Image B&C). Main door will not close without an abrupt clunk, and drop to the left. The glass on the main door sometimes fogs up with condensation. The frame is dented from the inside (only possible during assembly - Image A).We've been left to chase multiple avoidant people. They've tried every avenue of shifting the blame:*Noel Leeming damaged it (I told them that I took it home in an unopened box).*It was damaged in freight (they demanded pictures of the box to show that it had been dropped - I provided pictures of the completely undamaged box)*The installer dropped it (I provided images to prove otherwise - no external impact damage to the appliance, no gouges to our kitchen floor etc).After bringing it up with Noel Leeming (the seller), we found them to be as dismissive and as full of excuses as Parmco.Ultimately, the substandard item may not be a legitimate example of this companies overall quality, but they could at least have a minimum standard of customer service, and assist in the warranty process.They've washed their hands of our problem, and started ignoring our attempts at contact.Would actively tell people to avoid this company.

Terrible experience, like many of the other reviews. We had an issue with the door not shutting fully which caused heat from the oven to escape and the oven take a very long time to reach temperature.Their support is terrible. We had to reexplain our situation over and over again. After they attempted to fix it once, I requested a refund. We were told the manager would call. He never did. And they have a right to repair under the consumer guarantees act (even though they'd tried and failed to repair it once already).I constantly have to chase them for updates and to get the technician to come back out. We still haven't had the issue resolved.