StudyLink Outreach

I’m at my wits end with Studylink, I’ve waited over 3 hours in total trying to get through, and have sent 3 emails with no response. I finally got through to get my “evidence” approved so that I can start getting my living costs 6 weeks into semester, he assured me it was accepted and would be wired that day. It has now been 2 weeks, no sign of the money and my status application is still pending. I think it’s so cruel to subject people to this experience, with no alternative. Such disgraceful customer service, the reviews are all here to see clearly that there is major issue, it’s total arrogance to improve this experience for students.

This service is despicable, I'm having issues getting logged onto my account. When I phone I get disconnected. So where do I go to get any help!!!.couldn't you at least have a call back service.

Course related costs and student loan haven't been processed, despite submitting the re-application back in October. First day today and I've not been able to purchase most of my items required for school. Call up after being on hold for an hour and a half to be told something that essentially boiled down to 'we didn't do it'. So NOW they're chasing it up the chain.You NEED more staff working on things and handling calls, this is ridiculous nor is it a new issue.

honestly pathetic at this point, i have emailed three times tried calling and kept getting hung up on. i have my contract for my student loan and i’m waiting on you guys to confirm with my education provider to pay for my course and i was meant to start my study on march 13th this is absolutely ridiculous and the course im doing is compulsory for a job i’ll be doing like what the hell, all because of study link i can’t even study…

I am sick of waiting for over 2 hours for studylink to answer my calls. I got hung up on after waiting almost 2 hours because it reached outside their working hours. I am also sick of listening to six60s entire album.

Terrible to deal with. Waited on the phone for 20 minutes to fix a simple issue just to be told I have to call back again later. And then got hung up on.You would think they would be there to help make a students life a little easier not make it more difficult. Would give 0 stars if possible.

Very unhelpful. Takes there sweet time getting anything done and is incredibly difficult to find out any information. Expected more from a government program

Paying $12 a wk since appx 26/06/21 (bond + wk in advance - $580 together). I had received a phone call from studylink (SL) to sort it, told started paying since 03/22-March 22. This was incorrect, got told 06/21 pay every wk until loan paid off, I agreed. 12/21 called to confirm $12 a week since June. 05/09/22 person said someone will call me in 1/2 hr, no one called me back + said I had to pay a food grant back + petrol grant? + told me why dont you ask WINZ to sort it out, I got the bond through??I rung SL 12/09/22, spoke to another lady, no help, no answer to when someone would approx. get back to me about debt? Told her to send me all the payments I have made for debt, not received yet. After this another called called after I called SL, said we can only see in a letter in 12/21 that it’s $12, so you must have only paid since then. They don't keep track? I have the right to know exactly what I have been paying for and the right to know when I need to pay something back like the petrol grant. It has been month, now the 06/10/2022. Stressful, especially for a student recovering, pt study to relax a bit more, I shouldnt and no student should have to deal with talking with studylink for hours trying to sort this sort of this out, and for months? And for what? No real information about my payments. If I could give the studylink phone centre a 0, I would. This is the first time I have written a review on google too, proves how bad they can be.

it would be awesome if when I'm told to wait for 70 minutes on call I didn't have to sit through six60s entire album that sounds like its coming out of a phone from 1965 which is worsened by the fact you have to leave it on speaker to make sure you don't miss them when its finally your turn. I thought there was a call back option but i cant find it anywhere so there doesn't seem to be any solution

I was told twice my living loan application was corrected over the phone, it has not been. Now my application has not been found altogether although I was told I would be paid asap. This has been going on since December. Now I have had no money to pay my rent for the last fortnight. I’ve tried calling multiple times this morning and can not even get put on hold due to alleged high call volumes? The automatic phone call just drops. This is appalling