lululemon

A tall employee was very unfriendly, I just asked her to help confirm the price, but she asked me to look at the price tag, but the price is not the price on the label, she made an unfriendly laugh, I will not go to this store again, unless this employee leaves, she is not qualified.

Never have the size you want in stock. Staff very disinterested when you ask where to find a garment in store that you've seen online. Asked a staff member today and she said she didn't know and proceeded to talk to a friend!

The staff at Lululemon Christchurch clearly do not understand that without customers they don’t have a job. They seem to go out of their way to treat customers with condescension and hostility - I was not the only person to be treated this way whilst in store. I was given inaccurate information from the salesperson about one product and whilst asking about another she must have felt I was boring her as she walked away as though the conversation had ended. Not sure what the justification is for the staff to have such an air of superiority but it has lost you a customer. This interaction came as a result of my enquiring about purchasing products. I would hate to see how they would handle the situation if I had an issue with a product or an order

If you order online from Lululemon NZ, the returns take 6-7 weeks to process! Just ridiculous, as it's only going to Australia. And yes, I know you can return to a store but that's not an option for me so this is not a great shopping experience.

I've never written a google review but felt the service i received from Sophie was so amazing. She's very petite and i am not - however she was so helpful, offered great advice re tights, and came up with options I wouldnt have thought would work for me. She made me feel like her best friend, no judgement, and shopping was fun. Thanks Sophie. I love my purchases.

I was served by Sabrina this morning & she was so lovely! another staff member pointed me in the right direction straight away. Really nice customer service

5 star service. Staff checked a sold out item and managed to find one saved at the back of store, recommended size of another item and got my pants hemmed on complimentary.

I popped in store to return a pair of align tights that had ripped at the seams after less than 4 months. After being in contact with the kind online staff who advised this wasn’t acceptable and to head in store for an exchange or refund I did just that. The girl who served me had a horrible attitude. She made me feel uncomfortable about asking for a refund even with the emails. Her responses were super sharp and rude. She asked me lots of questions about caring for the tights which I understand but I studied fashion and know I’ve cared for them as they should be. She then told me about not walking in the tights as the friction of my legs have ripped the seam, which I find incredibly rude and funny considering these are tights you have to walk in them to get anywhere? I won’t be going into the store again!

At my daughter's request we visited the store today. Any staff we encountered were absolutely lovely, especially Sophie and Emma!

Great store with fantastic layout and was impressed with the salesperson's approach.