House of Travel Ponsonby

We contacted Patrick at quite short notice regarding a booking for our honeymoon, he was professional, prompt, and with little instruction booked exactly what we wanted. Would recommend :)

I booked with House of Travel Ponsonby - Patrick McCarthy - for a recent trip to the UK. I had originally planned to do this directly myself but now I am so glad I booked with Patrick, following a recommendation from a family member. Not only did he take all the worry out of the experience during the Covid pandemic but he also saved me an enormous amount of work and stress after I had a serious car accident in the UK. I needed to rebook my flight home at a busy time of year and he took care of everything, giving me good options and arranging transit care, which I needed due to my injuries and trauma. He went the extra mile, working during time off, to organise everything for my smooth return home at a time of great distress for me. I can't speak highly enough and will definitely book through him in future.

Hands down some of the best customer service I have ever had. Had to rebook twice, once due to covid, and the second due to a family emergency. Patrick at HOT was professional, quick, and knowledgeable. I am recommending him to all my friends and family as I couldn't be happier with his service. If I could give 10 stars I would!

Friendly agents and good service. They charge for their services but make up the cost with the services they provide and the extra care they give when booking and making the process easier.Especially for long or complicated journeys I'd suggest a travel agent to help bring it together!

Big thanks to Patrick at house of travel, I broke my foot while in Budapest and he did everything in his power to get my fights changed and on my way home asap he clearly knows the industry very well, couldn’t recommend this place more.

Great friendly service you could not get better.

Patrick the owner is a true Travel professional.We have used House of Travel Ponsonby many times specifically for the amazing service we always get from Patrick and the team.Just this week he has booked our Christmas North America flights and service has been 10/10.

Staff were very helpful in helping us find a good deal for flights over the new year. The lady even helped us with recommendations of what to do while we were their and the best spots to go, how long to spend in each place etc. Very happy with the service. Thank you for your help.

We booked our Fiji trip through HOT Mt Eden. We received fantastic service. We were given airport departure cards along with our travel itineraries, which definitely saved time during the departure day at the airport. All dining and shopping options were well advised which really helped us a lot while we were on our holiday. Additional excursions were recommended and advised for the time of our stay. Very professional service and look forward to booking our next holiday with you guys! :)

My Niece used her credit to book my daughter and I to Nelson. The day we were due to fly I felt sick and had a Covid test to be safe. My daughter flew on the Friday and I rang to postpone my trip one day. I feel Gayle may have only been doing her job but she split the ticket so my daughter could fly and she emailed me to say Air NZ had sent a credit and that I could book with a Negative test. I rang back the same afternoon, got a young man (I forgot his name)who booked my new flight and gave me heaps of advice. Fabulous service, can't thank those who helped me enough.