Biolytix Limited

great product. knowledgeable service people. amazing worms!

Great experience, very friendly and helpful staff. Repairs done under warranty. A pleasure to work with these people!

A few years ago I bought a property with a system from your company and it has done nothing but cost me money. It has to be “serviced” every 7 months at nearly $500 each visit. Servicing people do nothing but look at it and leave. And this is all for ongoing council ticks of approval in a remote area. I’ve just been informed it cannot be serviced by the initial company, so they are palming it off to somebody else in a different city. If you live remotely in Tasmania AVOID THIS SEPTIC SYSTEM

Our system broke down after 3 years. No support, no help. Two years later, they are still not even returning email to me or our insurance company. Theory of them is great. But reality is, when something goes wrong deep down like with the filters, a total rebuild or new system is required. Apparently same cost to rebuild as a new system.

As a service contractor, I service many different brands. I see biolytix tanks with reg 12 month service and good customer consideration to the environment, stand head and shoulders above many others. Tanks that are 6-8 + years old that look new on the inside,have never needed a sucker truck and use min pwr. With care these tanks pay for themselves. They mimic nature and work regards to allFraser penny (waikato)

Terrible customer support, when our system pump completely failed and flooded killing all the worms, going through insurance for a repair or replacement quote was a nightmare and took many weeks and multiple phone calls before I finally got a quote of near $25k to repair the system and replace the worms, which involved Biolytix flying techs down from Auckland to complete the job due to no local contractors wanting anything to do with Biolytix (which speaks volumes). Systems are great until something goes wrong, then, good luck and I hope you have deep pockets. Insurance came through for us and we are replacing with a different system for cheaper.

We were sent an invoice 12 months after the job was done, then, when we asked for a discount on it to show some commitment towards customer service, we got a long winded response about how we enjoyed the use of the money in the mean-time and that carrying the cost was his. Probably the worst reply from a service related company I have experienced. I have cancelled our business relationship.

Firstly, this is a great product. The septic tank system and dispersal area takes effluent away from water sources and is clean and odourless. Relying on worms rather than bacteria is a much more attractive and effective option.The team at Biolytix are unfailingly helpful. Prompt, friendly, helpful and very professional.

System has completely failed and condemned by local council after 8 years. $13 K to replace. Installed a Taylex system.

I purchased a property with a Biolytix system that is approx 10 years old. It has failed twice in 9 months. I found the service agent in our region very rude and he stated he will not service our system. No help from head office despite numerous requests. Everyone I have talked to (quite extensive) including people who have installed/worked on Biolytix systems say they work well when they are working right but are temperamental and prone to failure which can be expensive. Because of our experience we have opted to spend money on a new system that is less hassle. I would not recommend these systems unless you have time and money to throw at it.