Paper Plus Mosgiel

Needlessly rude. I'm even giving it one star just because they let my toddler use their toilet for a wee. The lady acted like it was a huge pain even though i thanked her many times. Then when I went to pay, I asked for a gift card and that's when things turned really pear shaped. She said they don't do gift exchange cards for toys, only for books. Another lady in the counter right next to me was talking really loudly so when I asked the lady to repeat she acted really annoyed. Then I asked if craft supplies were toys too as they were among the items I brought. I had also brought a book and a toy truck. I wanted the card for the book and the craft and was trying to understand which items I could get the card for as she refused to give it for any of the items. I was very polite and calm this whole time but really didn't appreciate the rudeness so said there was no need to be rude. She apologised in the most insincere manner ever as if I was at fault.Then I went back straight away to ask for the card for the book I had purchased, to which she started lecturing me about needing to keep my receipt. Eventually got her to write me a card. Her initials are a.l.l or a.d.d or something like that...I should have cancelled my purchase in the first place. I'm never going there again. She clearly hates her job and spoilt what started off as a really good day for me. NZ employers have a tendency to ignore customer feedback but her attitude is sure to cost the business $$$

Great. Got a large card for my daughters birthday ( that i was able to hide a Fleetwood Mac ticket in).

Always great to support local businesses and thus one is good variety and lovely staff.

Fairly off hand shop assistant. This one is new. Hope she hasn't replaced the other lovely friendly ones. Didn't feel welcome or as if my business was more than a nuisance to her. Hope she will get some customer service training.

Great service , it was easy to send a parcel, will be my go to place now.

Really nice service! A book came out the day I arrived in Mosgiel but I couldn’t get into Paper Plus until the next day. I rang up and talked to a guy called John who kept it aside for me.The next morning I went in and my book was right there waiting for me behind the counter. Great service!

Excellent service. Bit crowded now it's a post shop as well. Lots of gift ideas.

I love this store, very friendly staff who are always willing to lend a hand

Lovely ladies at the front counter, so helpful, always make sure they can get you what you are looking for