New World Onekawa

Poor service,doesn’t appropriately communicate-just because the person of one’s family has negative background it doesn’t mean treat me like that and absolutely humiliate me in front of other customers and staff, I’ve shopped at onekawa new world for many many years I will never return again. Searching of my handbag was one thing but then to follow me out watching me was another then when a complaint is made the owner operator woman to state because the person was near my trolley where my handbag was that gave them the right to do this and absolutely humiliate me, no explanation was given Re searching my bag and as to why they assumed I’d shop lifted- local business owners need to wake up their customers are whom brings their businesses money take care of those customers I’ll ensure to inform family and friends to take their service elsewhere horrible horrible experience you should be embarrassed onekawa new world!

After shopping at this store for many years thursday whilst doing some shopping with a family member I experienced the worst level of customer service. Searching myself and speaking to myself understandably our past can haunt us, but to treat my family member the way you did was humiliating and unnecessary and not explaining a situation correctly is poor. Sort it out onekawa new world

Lovely helpful staff and a good selection of all you need.

The staff are really friendly and make you feel welcome. Well done guys. I like cooking to the store because of you :)First impressions count to a customer and the store front needs a good clean and a new and living plant to replace the dead one at the entrance.

Rude and arrogant lady greeted" me at entrance. Total lack of people skills. I didn't get the name of the heavy-set woman but her behavior was bad enough to make me leave without purchasing anything. Went to other New World in town and had my usual great shopping experience with other locations."

Staff seemed very happy with smiles and upbeat attitude

Being local it's a perfect spot to shop. They will also deliver though.I find they have a fantastic variety of products for excellent prices, even cheaper than Countdown.The shop always looks lovely and clean with plenty of room to move about.The staff too are very happy, helpful and pleasant. One staff member in particular, a young American man goes well out his way to help by searching for a particular item out the back.

Absolutely lovely staff. A great place for when a big supermarket is too overwhelming. Baking to die for.

Customer service skills need attention,Said hello twice to the person behind the checkout, completely ignored as too busy chatting to another member of staff. Not a good look.