Auto Super Shoppe Hastings

fantastic friendly service the old fashioned way you are treated like a human not just a number, highly recommend this place

My car drives like how it should, thanks very much Murray and team at Auto Super Shoppe Hastings as a first time customer for a service overdue since 2018. Ngā mihi nui ki a koutou katoa, nā (Many greetings to you all, from) Dianne Hilton

absolutely shocked. I had a bad experience with the front desk lady just like other people are saying in reviews. I usually like coming because there is one guy who is really kind and good to me. This lady was SO rude and talking down at me, I suggest she needs to get fired. Thank you.

We brought our car in for a WOF & Service. This was our 4th time using their services & in previous encounters I have had a lovely experience with one particular Mechanic Murray who has always been great to deal with. But unfortunately this time we had a terrible experience…we were told a few minor things needed done after taking the car in for a WOF & Service & my husband gave the go ahead to get them done but failed to ask for a quote (which we will never do again! Always ask for a quote). Anyway, I budgeted roughly $400 max for WOF & service & then another $600 MAX for the extra things which was break pads changed. Nek minute My husband arrived (with a very unsettled baby) to pick up the car & we were billed $1,199!!! Was very shocked with that price… unfortunately we only had $1000 in our account available & my husband’s pay wasn’t coming through until the next day so he asked if he could pay $1000 & come back to pay the rest of the $199 but the front desk lady refused to give him the keys & told him he MUST pay in full. Here my husband was stranded at the mechanics with a crying baby & a 3yr old that needed picking up from daycare! (We are a one car family) Plus myself who needed picking up from work & this admin lady refused to show any grace or kindness to us. We have been loyal customers in the past & have never had any issues paying previous bills that should be proof enough to trust that we would return to pay the remaining $199. We have another bank account that had funds in it but no card for it & even if we had transferred the money over to the other bank it wouldn’t have shown in that account until the next day. Even after explaining ourselves there was still no budging. It was an awful feeling to have been treated like we were criminals having our car detained from us because of a $199 debt. My work colleague thankfully had the same bank as us & was present during my phone interaction with my husband at the time & was able to bail us out. But wow, what an awful position to be placed in. We will never be returning & it makes me sad to give such a poor review after some good experiences. Especially in our current climate where money is tight & expenses are rising. We are good people who work hard, I’m a nurse & we are trying our best! There should be some exceptions for people especially for loyal customers. Very disappointed.

Actually - No stars awarded! Let this be a warning to anyone thinking of booking your vehicle in there as the staff are not a friendly bunch at all I experienced very off putting attitudes toward customer service. I would not recommend that any customer looking for honest workmanship to take your vehicle there for any repairs just please think wisely and go elsewhere!After my bad experience I would advise you NOT to take your vehicle there at all! I have had a really bad experience of paying out over $6,000 to repair my vehicle, upon pick up of my vehicle and full payment I drove my vehicle for about 5 minutes out of their garage when suddenly it came to a complete halt in the middle of the road among busy traffic! My vehicle stopped working and was completely dead!! I called the garage back to inform them about my problem and was given a tow back to their garage. I was then told that my vehicle now needed additional work i.e., a new motor!!No remorse was shown by the mechanics toward an upset customer (me) who just finished paying out 6 grand and then having to be told about an additional repair that I had to think about and be prepared to pay out more $$$$!!!Five minutes before my vehicle broke down in the middle of the road!! I asked myself why had I paid all of that money for a vehicle to break down 5 minutes later? I felt I had been well and truly ripped off!! I refuse to get any further auto or mechanical work done there ever!! Please be warned Don’t get ripped off like I was! .It was such a bad experience that has left me feeling very bitter toward this so called BS auto repairs company. There should be justice served to all customers who have had a bad experience here!

Ended up being a big job with a price tag. But with everything broken down, parts and labour, was sound pricing and great job, had to return for a new battery and they gave me what I needed and was away in 10min. no time wasting shopping around looking for the best price, these guys already have it and know what you need. The service at the reception is great, friendly and knowledgeable. Thanks my van runs like it should now. Definatly will return, hopefully just to say my van still runs great. Recommend

Got my car serviced and got a warrant put on itThe first date it was booked in I ended up getting covid so I rang them they were more than happy to re book it in the week later I super happy I told them I had certain amount of $$ and they never went over super happy with the customer service and so friendly staff

I had my car there 3 times to fix an electrical wiring issue to which was still not fixed.They are disorganized and not as good as expected. I was told my expectations were too high from the owner. At $110 an hour plus gst I do expect they are good.I ended up taking car elsewhere and they fixed it first time. They found wires not connected properly from Ansin and Monteiths work, they had the car 3 times and still couldn't fix it, no wonder.They're either useless or scamming.

I dropped my battery off to be tested and charged. I rang up the next morning through the workshop line as i have had several occasions with this office lady being extremely rude. I rang to see if it was still kicking and had been fully charged. Unfortunately the same rude lady picked up the phone during their smoko break and said she couldn't possibly go to ask someone to check it because it would take too long and I would have to be left on hold". So why can't you just call me back? I expressed I was at work in napier and didn't want to make several trips but she was concisent on saying

Worst place I have ever been to. Office lady is disgustingly rude, they assured me there was only one issue with my car, so take it to get fixed, now they say there is more wrong with the car and it is apparently my fault. WOULD NOT RECOMMEND, NEVER GOING THERE AGAIN!!