Hamilton East Medical Centre

The staff working at the phone service are extremely rude and degrading. Every time I have to call them is a pain.I feel like they hate that job.Dr. Andrew is always willing to listen, friendly and effective. Also the reception team, most are friendly and efficient. The waiting time is fair.

Abysmal customer service from front desk staff. I didn't even get see the doctor because of their upfront rudeness. Definitely not a way to run a business with people whom face patients being rude and unwelcome . Lack of people and communication kill was evident. Not my loss , was able to get into a different medical centre. Normally not someone who leaves reviews but the amount of lack of empathy Definitely prompted me to do so. If there was 0/5 I would have Definitely selected that.

I'd like to specifically shout out the ladies at reception in this clinic, because they really are superstars and make the whole process so much easier. Specifically Edyn, she was so lovely and really went out of her way to help me when I was having some issues with the phone appointments. I'm not sure who reads these reviews but if management is reading this give Edyn a raise!! Matter of fact give all the reception ladies a raise because everytime I've interacted with them they have been super helpful and kind, and when you're sick and needing help that's really all you could ask for.

Unfortunately the more patients you turn over better for business which is a priority. Max 15 minutes consult face to face with GP $54.00.(Charges are based at 15 min intervals) The GPs are great, Administration need to place more emphasis on the PAYING CUSTOMERS. After all that I'll be moving to another Clinic where people are important :-)

I think the care here is really excellent. However, the call / support seems to be a bit patchy. Everyone is always super kind once you get them on the phone but good luck getting through. No matter what time of day I call, I'm waiting on the line from 5-10 minutes at minimum. I find the Centre says they are open at 8am but they do not start answering the phones until at least 8:30am. During Level 3 lockdown, my family had an appointment for flu shots and were told to call from the parking lot to have someone escort us in. But they never answered the phone for over 10 min while we waited in the parking lot!Update: HEMC has now added a feature to their phone system which tells you your place in the queue and this helps.

Was their client for 15 years. Due to low level of interest from GP initial symptoms of spine collapse due to osteoporosis were missed - changed GP to better one, but it was too late - I became disabled and lost income as can't work. I used to be a doctor myself, so can see what was done wrong.For this 15 years they lost all normal stuff, only shareholders are sitting waiting for retirement and other stuff is quickly rotating. No one will care about you - as soon as you become complicated case for them, they will try to get rid of you, using all methods, even illegal. And when (not if"

Reception staff need to be replaced, they are rude and do not care for anyone's mental health issues.I myself suffer anxiety and depression terribly and after run ins with rude staff who book me in to see doctors who I have never given permission to see my medical files I have left there in tears and needing the crisis aversion teams help.Most of the doctors seem to think generalizing and stereotyping a person is the way to treat their illness.Even after repeatedly telling my doctor that the medication they have me on makes me dopey they refuse to believe me because generally" most people don't feel that...well sorry to say but generalizing isn't what a doctor should be doing we are all individuals and should be treated as such.Sad one star for this business until they can fix the issues they have."

No one answers the phone. if they finally do, you have to wait a week or more for an appointment and not even with your own doctor. used to be good.

I have been a patient at this center since I was child and it used to be one of the most well respected health care centers in Hamilton. I am sad to say however, that this is no long the medical center I remember. The receptionists are extremely rude and degrading. It is ridiculously hard to book an appointment. They will not book an appointment when you first call them, they put you on the 'triage' list and say that someone will call you back to book an appointment, and they never call. The newer doctors have no compassion for their clients. I would not recommend this medical center if you are experiencing mental health issues. They will come across very judgmental and unsympathetic. Every time I take my children in there, they pretty much tell me not to bring my children in unless they are 'really unwell'. Which of course is extremely alarming. 100% would NOT recommend!

The reception staff really let this place down 100%,The Indian receptionist is the rudest person ever if this was a cafe and she was front of house you wouldn't have a business within 6 months.I think she forgets customers pay her wages.Being rude to other clients whom suffer mental health issues unbelievable I will never refer another client there way ever again.Of course this practice can rest on their laurels but if it was a new practice they'd be dead fish in no time at all.People come because they're ill..... OBVIOUSLY.That said they deserve compassion and kindness not blatant belligerence and this complaint is made on behalf of 3 clients whom felt degraded by this ignorant woman.I pity the next person whom deals with this wretched unethical attitude and I really don't think that she should remain employed there.She is a cancer to this business.✌