Rubbish Direct

A company at the top of their game. Drivers are respectful and helpful. What you ask the Sales team for is what you want and it is delivered by the Operations/Driver teams. Excellent company to deal with. Drivers to Management.

We at The Boys Club were your first customers as the Principles of Rubbish Direct were members of this club. we at the club ask you to reconsider your decision to discontinue this service to our club.

Almost run over by not one but two rubbish direct trucks this morning - terrible driver behaviour, cutting corners and not giving way to pedestrians. This sort of dangerous driving is something I’ve observed from this company before - they frequently collect rubbish from my condo. You guys should be ashamed of having untrained drivers in your vehicles.

OUTRAGEOUS. Your driver on Saturday morning 18 Dec 2021 at 10:45am (REG: GWL73) driving on the footpath outside our blocks at the Lower Greys Avenue Apartments here in Auckland City. There are concealed entrances to some of the blocks with steps where you cannot see left or right until you step out onto the footpath. This clown had no hazard lights on, no motion beeps + carelessly careening up & down the footpath to the 3 Refuse Rooms at each entrance. We have small children & pets that live in these blocks. The footpath is NOT a road. I have forwarded this complaint to Auckland Council/Transport & Kainga Ora management. THIS IS NOT OK RUBBISH DIRECT.

These guys are dead set useless. Called to get a simple rubbish bin for home. No response. Called another 2 times answered the same questions. Still have no received any price to my email. Unprofessional. We use this bunch for are 30 odd bins in commercial premise in stanmore bay.will be switching providers. If you want customer service. Don't go here

Always very polite and helpful. Great company to deal with

They do collect on time including public holidays.Residential collection is nearly 3 times more than other companies. Just be careful when they send quote as it's per collection not per month.

One of their employees damaged a car I was borrowing from a friend while visiting NZ on vacation. It took a while to track them down and in the meantime my wife had got it fixed for $400. The company admitted fault but the customer service people refused to pay without full details of the owner, and a receipt. We didn't have the latter and wouldn't give the former, since we don't want our friends to know about it. I contacted them several times to escalate this and it took a. long time before I got through to someone in real authority. However, when I did, he gave full payment very quickly. General advice: standard customer service employees don't have ability or authority to do anything nonstandard, and may well be replaced by robots soon, so try to get through to the boss!

Vi Tran was very friendly and helpful. He prompted and emailed me back with options. The staff are really lovely and careful even when our dog is running free in the garden, they are careful and make sure to close the gate to avoid the dog running on the road.If you need to hire any recycling bins, Rubbish Direct is the way to go.Thank you, team !!