Office Furniture Warehouse

Had what I wanted

Friendly, helpful staff. Was able to get exactly the chair and desk I needed for my setup.

Nice staff products took to long

Purchased a stand up desk and anti-fatigue mat from Office Furniture Warehouse in Tauranga. Their sales staff and delivery and desk install team were exceptional. A pleasure to deal with. Amazing price too!

Very Disappointed with my first ever order. I ordered 2 chairs in order to get it before Christmas. I received a call 6 days after placing the order, the the product is out of stock and won't arrive for another month. Now, I cannot order from any other place to get the delivery before Christmas. I would not recommend this place :(

Placed an order on their website on the 14th of May 2023. Got a confirmation email stating that their standard delivery time is 5-7 working days and 12-20 days on custom products. The product I ordered was a standard standing desk and nothing custom about it. I get a phone call a couple of days later informing me that the colour combination I requested wasn't in stock and would be delayed until August 2023. I queried why this wasn't shown as out of stock on the website as I would have placed an order from another provider if this was the case. This should have been my first red flag... During this call, we opted to switch out the colour legs for something they did have in stock and was advised this would be sent ASAP. Sent a follow up email on the 23rd of May asking for tracking details as the 7 days window had passed and was wondering where this was. Was advised they would get the tracking tomorrow and quoted a different shipping timeframe of 7-10 working days. Fast forward to the 26th of May (10 working days from my initial order), I get an email stating that this has just been picked up by Mainfreight and tracking would be provided shortly. The item itself finally arrived on the 31st of May (a total of 13 working days from the initial order which exceeds even the revised shipping dates provided). Very poor communication and bad taste that their website is not kept up to date with stock levels. Only reason that this is not a one star review is that the final product that was delivered is actually pretty good.

The customer service here was absolutely phenomenal - I cannot recommend these guys enough. I was able to trial a couple of chairs to see if they were right for me which in itself is amazing. The response times and great customer service were amazing and I would recommend these guys to anyone!

Very friendly and knowledgeable people who made constructive suggestions. Excellent service.