The Cheesecake Shop Rototuna

Love their products.Got the Mudcake this time

Would give a zero if possible. They people are terrible. Don't buy anything, especially for a birthday.Hi Cheesecake Shop Rototuna, you might want to send the correct link when asking for feedback.

Very happy customer here. A surprise birthday popped up at short notice (same day and a Sunday!). We phoned the Rototuna Cheesecake Shop. They had all cake options in stock, we chose a large caramel and had it dressed with writing on the top and we're able to pick it up on the way to the birthday. It looked amazing with lots of detail and was delicious! Will certainly use again.

I ordered a cake for my daughter's birthday the day before to be picked up on her birthday. I was told they shut at 7 and the website says that too. We went to pick it up after a delay at 6.30. They had the door shut. We could see people inside and the refused to open the door or the phone. They ruined her day. I expect a full refund

They ruined my 3-year-old daughter's birthday TOTALLY.They forgot to print Peppa pig image on the cake and when I asked the reason, they didn't show any sympathy and only said it is not in the system, however I have the evidence of confirmation with the manager in my emails with her.Birthday theme was Peppa pig and my daughter was waiting to see the cake she was asking for the whole last month.I asked for the refund and the manager said they cannot do it??????!!!!!!SUCH A SHAME FOR NOT BEING RESPONSIBLE FOR THE MISTAKE THEY DID AND DESTROYING PEOPLE BIRTHDAY.

They are open till 7pm. Arrived at 6:35pm and the store is closed. Saw someone in the back and they didn't open the doors. Have been calling till 7pm. Was picking up a birthday cake for my partner. They are open under lert level 3. Very disappointed, didn't get the cake.

Just love having my fortnightly stop at the cheesecake shop great Staff, flavours & great prices , plus they have a loyalty card.

Just one thing I don't like to get any cake from this store which happened with me twice in last one month, they refused to write the name on the cake saying that we have packed up and can't write the name on the cake after 5 pm however the store was opened until 7 pm which was annoying for me! No one packs up 2 hrs before the closing of store. Those cakes were for some special occasions, when I requested them they did write the names but I don't know why they didn't do the same at the first place. I really don't like this thing. If your store is open till 7pm, then you should be able to write the names till the closing time because it only takes seconds and moreover I'm a professional baker myself also, I know some other cheesecake stores who has done in the past.

Terrible customer service. Would it kill the staff to be kind and smile. They certainly do not make one feel like returning again.